AI Optimised CX
Be Customer Smart helps companies prioritize and re-align their resources by quantifying the impact of each operational KPI (Key Performance Indicator) on the business’s financial performance and customer loyalty. Our proprietary AI Optimised CX Management Solution quickly tells you:
Touchpoints and KPIs that drive the (dis-)satisfaction:
Touchpoints and KPIs' impact on the NPS (Net promotional Score) and revenue:
Ideal target values for each KPI:
Customers who are at risk of leaving because of the service level they've received:
Our AI model does this by taking as inputs your pseudonymised data such as:
With the help of our AI Optimised CX Management Solution, companies can focus on anticipatory and proactive service delivery instead of reactive service recovery.