AI Optimised Customer Experience Management Solutions

Using our in-house developed machine learning algorithms, you will know:

1. Which touchpoint has the biggest impact on satisfaction

Do you want to prioritise your CX, so it has the highest impact in your customer satisfaction?

 

Our AI solution tells you where you are doing already well and where you can still improve.

2. What the financial impact of each touchpoint is

To help with your business case, we can tell how much each touchpoint is impacting your revenue, so you can compare it with your costs of providing the service.

3. What the ideal target level for each KPI would be

Customer satisfaction often does not increase along a straight line as a KPI improves, and usually beyond a certain point there is no impact on the satisfaction.

 

Our AI solution tells what the culmination points are and what the NPS and revenue impact at each KPI value are.

4. Which customers are at risk of leaving

Our AI solution can alert you of which of your customers are at risk of leaving, due to the level of service they have received. So, you can contact them in time to save them from lapsing. The solution can show what the issues are and what recommend most effective remedies can apply.

© 2021 by ​Be Customer Smart

​Finland

Be Customer Smart

Address: Aukeentie 5
28220 Pori,
Finland

 

Phone: +358 46 969 3079
Email: info (at) becustomersmart.com

Connect with us:

​Switzerland

 

Be Customer Smart

Address: Plateau de Champel 20,
1206 Geneva,
Switzerland


Phone: +41 79 741 95 77

Email: info (at) becustomersmart.com

OUR OFFICES:

Germany

 

Be Customer Smart

​Hektorstrasse 18
10711 Berlin,
Germany

​Phone: +49 1523 725 9956

Email: info (at) becustomersmart.com