AI Optimised Customer Experience Management
Using our in-house developed machine learning algorithms,you will know:
1. Which touchpoint has the biggest impact on satisfaction?
Do you want to prioritise your CX so it has the highest impact in your customer satisfaction? Our solution tells you were you doing already well and where you could still improve.
2. What is the financial impact of each touchpoint?
To help with your business case, we can tell how much each touchpoint is impacting your revenue, so compare that with your costs of providing the service.
3. What would be the ideal target level for each KPI?
Customer satisfaction is not often increasing along a straight line as a KPI improves and typically beyond certain point there is no impact on the satisfaction. Our solution tells what are the culmination points and what is the NPS and revenue impact at each KPI value.
4. Which customers are at risk of leaving?
The solution can alert you which of your customers are at risk of leaving, due to the level of service they have received. This way you can contact them in time still to save them. The solution can show what were the issues and recommend most effective remedies.