Customer Process

Sep 2, 2019
3 min

Little Experience Destroyers and How to Spot Them

Small things can destroy customer experience and you need to identify them. Be Customer Smart has developed an solution for this challenge.

Ilkka Huotelin

Sep 5, 2018
3 min

WEAKEST LINKS IN CX CHAIN - PARTNERS

Companies and organisations want to manage the customer experience they provide, but only few can deliver their products and services com...

DIGITALISATION YES, BUT IS THE CUSTOMER FORGOTTEN?

Jukka Hekanaho

Jan 29, 2017
4 min

DIGITALISATION YES, BUT IS THE CUSTOMER FORGOTTEN?

Digitalisation is perhaps the strongest current business mega trend and every major consulting house is telling you how important it is t...

WHAT YOU SELL IS NOT WHAT YOUR CUSTOMERS BUY

Ilkka Huotelin

Oct 17, 2016
4 min

WHAT YOU SELL IS NOT WHAT YOUR CUSTOMERS BUY

We often assume that what we sell is the exactly what our customers buy, but it is not often so as we will see. If there is a mismatch be...

TO FIX YOUR SHORTCOMINGS YOU HAVE TO KNOW YOUR CUSTOMER

Ilkka Huotelin

Oct 7, 2016
2 min

TO FIX YOUR SHORTCOMINGS YOU HAVE TO KNOW YOUR CUSTOMER

Having an inferior product or service is not a goal for any company, but even the best organisation sometimes fails to deliver as planned...

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