Knowing who is going to stop being your customer soon is nice, but only when you know why, you can do something about it.

Electricity and gas are some of the most commoditised products that are in the market. What one gets from the socket is of the same...

Digitalisation is perhaps the strongest current business mega trend and every major consulting house is telling you how important it is...

We often assume that what we sell is the exactly what our customers buy, but it is not often so as we will see. If there is a mismatch...

Having an inferior product or service is not a goal for any company, but even the best organisation sometimes fails to deliver as...