Ilkka HuotelinOct 27, 20192 minHow To Cut Costs But Not Lose CustomersWhen you know what drives satisfaction and loyalty you can cut cost intelligently with minimal impact on the profitability.
Ilkka HuotelinOct 4, 20175 minKey CX trends in 2017With the beginning of a new year, the Be Customer Smart team wants to share with you our thoughts on the main developments last year in the