AI Assistants - Can Modernity and Tradition Co-exist?
We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was...
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Be Customer Smart Blog
Nov 133 min read
Highly Ineffective WhatsApp Human 'Concierges'...
Just some years ago, before the era of Intelligent AI Concierges started, some hotels went with a flow and introduced customer service...
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Nov 103 min read
Claude Sonnet (LLM) and VCSA - 'a Match Made in Heaven'
When it comes to marrying an LLM (Large Language Model) and a VCSA (Virtual Customer Service Assistant) we believe that Claude 3.5 Sonne...
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Oct 96 min read
'6 Questions You Should Ask a Hotel Virtual Assistant to Get Most of Your Stay'
For the purpose of this article and illustrating the capabilities of the Virtual Customer Service Assistant (the VCSA) we have taken the...
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Oct 82 min read
Luxury Hotels: AI Virtual Assistants vs Luxury Concierge Services
With the rapid development of Artificial Intelligence (AI) in the luxury hotel industry, hoteliers are facing a challenging question: how...
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