Consulting Service
To ensure your organisation gets the most of our AI-solutions we offer various consulting packages. We have seasoned industry veterans in-house, who have lead CX-teams in leading companies. To complement their skills we have a pool of partner companies, who have top professionals, whom we use in our projects to ensure that you are served with the best experts.
CX Data Assessment
We can analyse what data is available for the touchpoints and look how they can be used to understand the experience as the customers perceive it. We then create, usually from internal silo-specific KPIs, metrics that are compared with customers’ expected outcomes for each journey phase. As outputs you get actionable metrics and recommendations what additional internal and external data can be added to get fuller picture of the experience provided, broken into quick wins and longer-term development items.
Customer Journeys
Customer journeys are important inputs to our modelling, but our models generated from the data also give guidance how to update the journeys to better match your customers’ views. Our consulting team is complemented with partner consulting companies, who have done journey designs extensively in our focus industries. As a result, you have a set of customer journeys that align your organisation with your customers.
Implement Experience Improvements
Our AI-solutions tell where experience can be better enhanced. We can also help implement the improvements. Our consultants will work with your team to identify what changes need to be done to the process or to the target setting, so the improvements become the reality that your customers see every day. Our experienced consultants can help design and implement the changes across your organisation together with your team.
CX Governance and Metrics
To make the improvements permanent and consistent requires systematic governance coupled with relevant metrics. We can guide you on how to ensure that you progressing in the right direction and how to make sure that all the parts of the organisation are aligned in enhancing the experience. From our models we can advise you the most important KPIs to follow, predict customer satisfaction and future purchases, and help to create relevant targets to each team.