Customer Experience Solutions

Meet customers’ needs with tailored experiences

Smart Customer

Business Strategy

Assess your customer strategy based on a deep understanding of your customers and their needs. Redefine your customer strategy, aligning it both with customer preferences and the overall business goals.

Define Customer

Understand customer needs and types using our outside-in approach and define customer segments (personas). Then assure relevance of customer segments with our unique mixed insight approach.

Proactive Customer Engagement

Proactively anticipate customers’ needs and engage with them in a value enhancing fashion. Go beyond standard customer experiences and deliver exactly what the customer needs, automatically choosing the right moment and style for each customer.

Manage Customer

Redesign your customer journeys using both outside-in and inside-out insights. Understand the value of different touch points and align communication, processes, and people throughout the complete customer journey in order to deliver better customer experiences.

© 2020 by ​Be Customer Smart




Be Customer Smart

Address: Aukeentie 5
28220 Pori,


Phone: +358 46 969 3079
Email: info (at)




Connect with us:




Be Customer Smart

Address: Plateau de Champel 20,
1206 Geneva,

Phone: +41 79 741 95 77

Email: info (at)