Customer Experience Solutions

Meet customers’ needs with tailored experiences

Smart Customer

Business Strategy

Assess your customer strategy based on a deep understanding of your customers and their needs. Redefine your customer strategy, aligning it both with customer preferences and the overall business goals.

Define Customer
Segments

Understand customer needs and types using our outside-in approach and define customer segments (personas). Then assure relevance of customer segments with our unique mixed insight approach.

Proactive Customer Engagement

Proactively anticipate customers’ needs and engage with them in a value enhancing fashion. Go beyond standard customer experiences and deliver exactly what the customer needs, automatically choosing the right moment and style for each customer.

Manage Customer
Journeys

Redesign your customer journeys using both outside-in and inside-out insights. Understand the value of different touch points and align communication, processes, and people throughout the complete customer journey in order to deliver better customer experiences.

© 2019 by ​Be Customer Smart

OUR OFFICES:

Finland

 

Be Customer Smart Oy

Address: Aukeentie 5
28220 Pori,
Finland

 

Phone: +358 46 969 3079
Email: info (at) becustomersmart.com

 

 


 

Connect with us:

 

Switzerland

 

Be Customer Smart Sarl

Address: Plateau de Champel 20,
1206 Geneva,
Switzerland


Phone: +41 79 741 95 77

Email: info (at) becustomersmart.com