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Credits: talking image - Runwayml; image - Dalle3; Image prompt - Seraphima Bogomolova; text by Seraphima Bogomolova 

Multi-National Bank

Reference Case: A Multi-National Bank​

Optimising premium banking customer experience​

Background

Our Solution

AI model quantifying and predicting customer satisfaction drivers​

Using existing data from the customer interaction touchpoints in combination with data on banking product transactions and demographics, we were able to identify which KPIs were the most critical.

Outcome

Due to the insights provided by our solution, eight months after it had been deployed, the premium banking customers' satisfaction measured in NPS increased by 2.1 points.

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