Our Approach

We combine Customer Experience and Big Data Analytics with business relevance. We cover the full spectrum from customer driven business strategy and customer segments to customer service issues and targeted campaigns.

We advice you on how to best:
Understand Customers and Their Impact

Use both Customer Experience and Big Data analytics to understand your customers, their product use and profitability. Establish different customer segments, understand their needs and importance for your business goals.

Define Superior CX and Engagement Approach

We take a practical cooperative approach. Hence, we combine our Customer Experience and customer insight expertise with thorough business knowledge, hands-on cooperation, and solid delivery methodology that results in the best fitting solution for each enterprise.

Deliver Engaging Customer Actions

Build a proactive individual customer engagement model for each customer using all available data and customer insights. Select best communication option. Proactively deliver best 1-to-1 Customer Experience for each customer.

Optimize Engagement Model

Measure effects of customer engagements on profitability and customer satisfaction. Constantly optimize the 1-to-1 engagement model with self-improving AI methods. In parallel, transform your organization, processes, and culture, and move towards a customer-centric enterprise.

© 2020 by ​Be Customer Smart




Be Customer Smart

Address: Aukeentie 5
28220 Pori,


Phone: +358 46 969 3079
Email: info (at) becustomersmart.com




Connect with us:




Be Customer Smart

Address: Plateau de Champel 20,
1206 Geneva,

Phone: +41 79 741 95 77

Email: info (at) becustomersmart.com