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The VCSA for Cruise Lines

cruise ship sailing in the sea

FAST

The VCSA answers any question instantaneously - eliminates queueing to the cruise line information desk.

INTELLIGENT

The VCSA can handle a multitude of questions in more than 100 language - something that cruise personnel at the information desk will not be able to do.

EASY

The VCSA works with all available electronic channels and can be accessed by the passengers from various electronic devices - their smart phones, iPads, laptops.

EFFICIENT

The VCSA handles customer inquiries, provides information, and makes and changes reservations 24/7

speaks more than 100 languages
helps finding out information about the amenities, services, facilities on board the cruise ship
makes reservations
modifies client's details and adds-on
sends information and offers

The Cruise Ship passengers can use the VCSA for making and changing reservations, making inquiries, getting information about and booking the amenities, facilities and services available on the board the Cruise Ship.

a blond young man in a suit with a smart phone on a deck

Information about the Cruise Ship

Passengers of a cruise ship can ask the VCSA about:

The Cruise Ship (size, decks, cabins, parameters etc)
Cabins (size, interior, design, location etc)
Services (type, number, location ec)
Schedules of their trip

VCSA speaks more than 100 languages

A young brunette in a red dress holding a smart phone

Restaurants on Board the Cruise Ship

Passengers of a cruise ship can ask the VCSA about:

Restaurants on board the ship
Menus
Opening and closing times
Info about Chefs
Recommendations

VCSA speaks more than 100 languages

Check out sample questions

A lady in her 60s in a white shirt and white trousers holding a smart phone

Shops on Board the Cruise Ship

Passengers of a cruise ship can ask the VCSA about:

Shops on board the ship
Range of products
Opening and closing times
Info about range of prices

VCSA speaks more than 100 languages

a young brunette in a bathrobe with a smart phone

Spas on Board the Cruise Ship

Passengers of a cruise ship can ask the VCSA about:

Spa outlets on board the ship
Spa treatments (descriptions, prices, length)
Opening and closing times
Products offered by spas on board the ship
Recommendations

VCSA speaks more than 100 languages

a man in his 60s in a polo shirt and jeans holding a smart phone and standing in a bar

Bars on Board the Cruise Ship

Passengers of a cruise ship can ask the VCSA about:

Bars and lounges on board the ship
Menus
Ingredients of drinks (cocktails, shakes, juices etc)
Opening and closing times
Recommendations

VCSA speaks more than 100 languages

a teenage boy in a blue shirt with a smartphone

Family and Teens Entertainment on Board the Cruise Ship

Passengers of a cruise ship can ask the VCSA about:

Family entertainment on board the ship
Types of entertainment
Opening and closing times
Location of specific entertainment area on board the ship
Capacity of each entertainment area

VCSA speaks more than 100 languages

a brunette in a straw hat and white dress with a smart phone in Barcelona

City Excursions (on the route)

Passengers of a cruise ship can ask the VCSA about:

Types of excursions available in each city on the route
Excursion prices
Itinerary of an excursion
Timing
Length of an excursion
Recommendations

VCSA speaks more than 100 languages

a woman in the evening dress on the stage by the microphone

Events on Board the Cruise Ship

Passengers of a cruise ship can ask the VCSA about:

List of events for the day
Timings and locations of the events
List of performers
Info about performances
Recommendations

VCSA speaks more than 100 languages

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