The VCSA for Luxury Hotels
INTELLIGENT
The VCSA can handle a multitude of questions in more than 100 language - something that hotel personnel at the information/concierge desk cannot do.
FAST
The VCSA answers any question instantaneously - saves customers of the hotel a trip to the reception.
CONVENIENT
The VCSA can handle a multitude of inquiries 24/7 - customers of the hotel receive information and service non-stop at their convenience.
DISCRETE
The VCSA is impartial, unbiased, non-judging, and respectful in its communication - customers are not dependent on the attitude or mood of the hotel staff.
Check out The VCSA Tester (our tester is based on Claude 3.5 Sonnet LLM):
SOKOS Hotels Tester (Helsinki)
Note: Please note that the VCSA Tester is not connected to any reservation systems or personal data, so do not ask it to book any trips or hotel rooms. The Tester merely serves to showcase some of the capabilities of AI Assistant, in particular, addressing customers' inquiries and providing information.
Luxury Hotel guests can use the VCSA to make and modify reservations, inquire about services, check in and out, and access information about and book the hotel's amenities, facilities, and services.
The VCSA would be most beneficial at the following key points of the customer journey:
1. Pre-booking and pre-arrival phases:
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Answering questions about hotel rooms and amenities
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Clarifying breakfast times and options
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Sharing details about family-friendly rooms and facilities
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Explaining pet policies and fees
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Providing check-in/check-out times
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Explaining parking options and fees
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Giving information about location and directions
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Answering questions about specific room features like Wi-Fi etc.
Hotel Reservations and Bookings
Hotel clients can use the VCSA to:
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Make hotel reservations
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Change hotel reservations
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Check-in
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Check-out
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Book hotel services
Hotel Rooms
Hotel guests can ask the VCSA about:
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Types of hotel rooms
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Amenities in hotel rooms
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Space and layouts
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Interiors of hotel rooms
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Make and change reservations
Pet policies and services
Hotel guests can ask the VCSA about:
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Pet policies
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Dog walking services
2. During-stay Information:
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Providing information about hotel facilities (restaurants, spa)
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Sharing details about hotel services (room service, laundry service etc)
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Answering questions about breakfast/dinner times and offerings
Hotel Restaurants
Hotel guests can ask the VCSA about:
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Restaurants in the hotel
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Menus (dishes, ingredients, prices etc)
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Opening and closing times
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Info about Chefs
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Make reservations
Hotel Spa and/or Beauty Salon
Hotel guests can ask the VCSA about:
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Spa and Beauty Salon treatments
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Opening and closing times
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Products offered by the Hotel Spa and Beauty Salon
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Making reservations
City Excursions
Hotel guests can ask the VCSA about:
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Types of excursions offered by the hotel in the city of their stay
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Excursion prices
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Itinerary of an excursion
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Timing
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Length of an excursion/excursions
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Book an excursion