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The BCS-A Types

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BCS-As Pilots Programmes:

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1. Concierge Assistant Pilot

  • Designed specifically for concierge services​

  • Focuses on handling routine inquiries (restaurant reservations, activity bookings, transportation)

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2. In-Room Digital Butler

  • Designed to enhance in-room service​

  • Customised for room service orders, housekeeping requests, and in-room technology control, also includes property-specific knowledge and recommendations

 

3. Pre-Arrival Experience Enhancer

  • Designed to engage guests before their stay

  • Customised to personalise the pre-arrival experience, handles pre-stay requests and preferences

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4. Limited-Scope Event Support

  • BCS-A for a specific conference or event at the hotel

  • Provides attendees with customised information about the event schedule and venue

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5. Staff Augmentation Program

  • The BCS-A can be an indispensable tool for staff

  • Helps staff quickly access information about the property, local area, or guest preferences

  • Improves staff efficiency and reduces training time

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The BCS-A Difference

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Unlike generic AI solutions, our BCS-As are:

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  • Fully aligned with your brand identity and voice

  • Equipped with deep knowledge of your property and location

  • Multilingual to serve your international clientele

  • Designed to complement rather than replace your human touch

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Limited Availability

We're selecting a small number of forward-thinking luxury properties for these 90-day pilot programs. Participating hotels will receive comprehensive implementation support, regular performance analytics, and priority access to future enhancements.

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Connect with us to discuss which pilot program would best complement your luxury property's unique service philosophy.

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CONTACT Seraphima Bogomolova, Deputy Director at BCS: seraphima@becustomersmart.com

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Luxury AI Concierge (autonomous)​

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Luxury AI Concierge provides unparalleled service by anticipating guest needs and offering personalised recommendations and assistance. This cutting-edge BCS-A ensures a seamless and luxurious stay, addressing every preference and delivering an exceptional hospitality experience.

 

Think of Monsieur Gustave H., a renowned concierge at the Grand Budapest Hotel - always there to cater for your every need and wish. â€‹

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Check out the bespoke Demo - The Beau-Rivage Geneve Hotel

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AI Guest Experience Specialist (autonomous)

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The AI Guest Experience Specialist is tailored to enhance every aspect of the guest's stay, from check-in to check-out. With a deep understanding of guest preferences, this BCS-A offers bespoke suggestions and services, ensuring a memorable and enjoyable experience.

 

Think of the flawless and perfect Ksenia Baskakova, the Guest Experience Specialist at the N 1Hotel 'Russia' in Moscow. â€‹

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Check out the bespoke Demo - The Beau-Rivage Geneve Hotel

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Personalised Virtual Concierge (autonomous)

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The Personalised Virtual Concierge is designed to cater to individual guest needs with precision and care. This BCS-A provides customised recommendations, handles special requests, and delivers top-tier service to make each guest feel uniquely valued and attended to.​

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Check out the bespoke Demo - The Beau-Rivage Geneve Hotel

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Bespoke AI Butler (autonomous)

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The Bespoke AI Butler brings a touch of traditional elegance into the modern age. This BCS-A serves as a digital butler, offering personalised services, managing guest requests, and ensuring that every detail of the stay is handled with the utmost care.​

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Think of Mr. Carson, the reliable and respectful butler at the Downton Abbey.

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Check out the bespoke Demo - The Beau-Rivage Geneve Hotel

AMENITY FOCUSED BCS-As 

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Autonomous BCS-A for Hotel Restaurant(s)

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​Restaurants within hotels, particularly those in luxury accommodations, offer a unique experience and are linked, either directly or indirectly, to a wealth of useful and fascinating information. This includes details about ingredients, cooking recipes, as well as cultural and historical contexts. A BCS-A for a hotel's restaurant(s) can be developed using all of this information.

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Types of BCS-As for Restaurants:

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  • Maître d'Hôtel

  • Diet Advisor

  • Gourmet Specialist​​​

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Integration Details:

The specialised BCS-A can be integrated into a hotel restaurant's booking and reservations systems as well as into all customer communication channels including emails, Whatsapp numbers, website, and booking apps.​​​​​​

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Experience the bespoke Demo - The Beau-Rivage Geneve Hotel

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CONTACT Seraphima Bogomolova, Deputy Director at BCS: seraphima@becustomersmart.com

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 Autonomous BCS-A for Hotel Spa

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A hotel's spa serves as a haven for relaxation and reflection. The more familiar hotel guests are with the treatments, facilities, and relevant experience information, the more they can enjoy their time at the spa.

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Types of BCS-As for Spas:

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  • Health Advisor

  • Treatment Specialist​​

 

Integration Details:​​​

The specialised BCS-A can be integrated into a hotel spa's booking and reservations systems as well as into all customer communication channels including emails, Whatsapp numbers, website, and booking apps.​​​​​​

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Experience the bespoke Demo - The Beau-Rivage Geneve Hotel

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CONTACT Seraphima Bogomolova, Deputy Director at BCS: seraphima@becustomersmart.com

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Autonomous BCS-A for Hotel Events

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A specially trained BCS-A is ideal for hotel events, whether organised by the hotel or hosted on its premises. Both scenarios provide an excellent opportunity to utilise the BCS-A to enhance value for hotel guests.

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Types of BCS-As for Events:

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  • Events Specialist

  • Events Assistant

  • Events Planner​ â€‹

 

Integration Details:​​​​

The specialised BCS-A can be integrated into a hotel's events' booking and reservations systems as well as into all customer communication channels including emails, Whatsapp numbers, website, and booking apps.​

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Experience the bespoke Demo - The Beau-Rivage Geneve Hotel

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CONTACT Seraphima Bogomolova, Deputy Director at BCS: seraphima@becustomersmart.com

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Autonomous BCS-A for Hotel Business Centres

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Whether it is a hybrid or traditional meeting, a personal or a group work, a specialised BCS-A can assist hotel guests and business clients in obtaining details about meeting rooms and business centre facilities and amenities, discussing the availability of meeting and conference rooms, planning meetings, providing technical expertise, and making and modifying bookings.

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Types of BCS-As for Business Centres:

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  • Business Centre Assistant

  • Business Centre Planner â€‹

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Integration Details:​

The specialised BCS-A can be integrated into a hotel's booking and reservations systems as well as into all customer communication channels including emails, Whatsapp numbers, website, and booking apps.​

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Experience the bespoke Demo - The Beau-Rivage Geneve Hotel

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CONTACT Seraphima Bogomolova, Deputy Director at BCS: seraphima@becustomersmart.com

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