Our BCS Agents
The BCS-A (Bespoke Customer Service Agent/Assistant) is an AI-driven Customer Experience Solution capable of managing customer inquiries in over100 languages across multiple electronic channels.
When needed, it can also update reservation information. Generally, it autonomously handles more than 70% of transactions from start finish, greatly reducing the workload of employees involved in client communication.
Our Amenity Focused BCS-As:
The training of the specialised BCS-As is done in partnership with SMA Crown Confidential company specialising on creating and training a new generation of Bespoke Digital Confidantes for Executives and HNWIs.
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Our BCS-As Pilots Programmes
Concierge Assistant Pilot
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Designed specifically for concierge services
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Focuses on handling routine inquiries (restaurant reservations, activity bookings, transportation)
Limited-Scope Event Support
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BCS-A for a specific conference or event at the hotel
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Provides attendees with customised information about the event schedule and venue
Staff Augmentation Program
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The BCS-A can be an indispensable tool for staff
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Helps staff quickly access information about the property, local area, or guest preferences
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Improves staff efficiency and reduces training time
The BCS-A Difference
Unlike generic AI solutions, our BCS-As are:
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Fully aligned with your brand identity and voice
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Equipped with deep knowledge of your property and location
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Multilingual to serve your international clientele
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Designed to complement rather than replace your human touch
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