Our BCS Agents
The BCS-A (Bespoke Customer Service Agent/Assistant) is an AI-driven Customer Experience Solution capable of managing customer inquiries in over100 languages across multiple electronic channels.
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When needed, it can also update reservation information. Generally, it autonomously handles more than 70% of transactions from start finish, greatly reducing the workload of employees involved in client communication.
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​​Our Amenity Focused BCS-As:
The training of the specialised BCS-As is done in partnership with SMA Crown Confidential company specialising on creating and training a new generation of Bespoke Digital Confidantes for Executives and HNWIs.
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Chat with our AI Personal Assistant
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Our BCS-As Pilots Programmes
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​Concierge Assistant Pilot
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Designed specifically for concierge services​
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Focuses on handling routine inquiries (restaurant reservations, activity bookings, transportation)​
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Limited-Scope Event Support
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BCS-A for a specific conference or event at the hotel
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Provides attendees with customised information about the event schedule and venue
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Staff Augmentation Program
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The BCS-A can be an indispensable tool for staff
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Helps staff quickly access information about the property, local area, or guest preferences
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Improves staff efficiency and reduces training time
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The BCS-A Difference
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Unlike generic AI solutions, our BCS-As are:
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Fully aligned with your brand identity and voice
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Equipped with deep knowledge of your property and location
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Multilingual to serve your international clientele
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Designed to complement rather than replace your human touch
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Chat with our AI Personal Assistant
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