BCS: AI Transformation
AI Transformation Consultancy
Be Customer Smart aids in ensuring smooth implementation of AI initiatives. In addition to covering technical aspects of the AI transformation, BCS also analyses customer and employee impact, and implements needed change, taking into consideration brand promise, as well as privacy and legal questions ensuring all critical aspects are covered.
BCS AI Transformation Consultancy includes:
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Objective setting - Establishing clear, measurable goals
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Project planning and budgeting - Comprehensive roadmap development
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Securing required resources (people, data and tools) across the organisation - Ensuring people, data, and tools are available across the organisation
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Project management - End-to-end oversight and coordination​
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Stakeholders’ communication - Keeping all parties informed and engaged
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Process and job description updates - Adapting organisational structures
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Vendor and subcontractor negotiations and SLA (Service Level Agreement) management - Managing external relationships
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Training and documentation - Ensuring sustainable implementation
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This service works hand-in-hand with our AI Assessment service, which helps identify high-impact opportunities and provides the strategic foundation with a prioritised roadmap, organisational readiness review, and data/tool assessment.
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Modelled Case Study: 'The Heritage' Boutique Hotel​
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Chat with our AI Personal Assistant
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A Powerful, Integrated Approach
The BCS AI Assessment and AI Transformation Consultancy services form a powerful, integrated approach that takes organisations from strategic planning through to successful implementation.
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The Strategic Flow
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AI Assessment - The Foundation Phase: The AI Assessment service acts as the strategic foundation by:
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Identifying and assessing company's unique goals, challenges, and capabilities
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Crafting a tailored roadmap to maximise AI potential
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Providing a prioritised list of AI opportunities ranked by potential benefits, implementation cost, and ease of implementation
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Conducting an organisational readiness review covering skills, processes, and recommendations to bridge gaps
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Performing a data and tool review with actionable recommendations on data collection and processing
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The Implementation Bridge
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AI Transformation Consultancy - The Execution Phase: Once the Assessment provides the strategic blueprint, the Transformation Consultancy ensures successful execution by:
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Taking the prioritised opportunities from the Assessment and turning them into concrete objective setting
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Using the readiness review findings to guide resource securing and process updates
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Implementing the data recommendations through proper vendor negotiations and SLA management
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Addressing the identified gaps through targeted training and documentation
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Seamless Integration
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The Assessment's outputs directly feed into the Transformation phase:
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Roadmap → Project Planning: The tailored roadmap becomes the foundation for detailed project planning and budgeting
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Readiness Review → Change Management: Organisational gaps identified in Assessment are addressed through process updates and training
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Data Review → Resource Management: Data and tool recommendations guide the securing of required resources
This integrated approach ensures that AI initiatives are both strategically sound and practically executable, maximising the chances of successful AI transformation.
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Modelled Case Study: 'The Metropolitan Executive' Luxury Business Hotel
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Chat with our AI Personal Assistant
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