About
Be Customer Smart is a leading AI Customer Experience Solutions company that is focused on artificial intelligence solutions for the hospitality industry - hotels and cruise lines.​
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Improving customer service by enhancing customer journey with the help of the VCSA - Virtual Customer Service Assistant.
The VCSA is an AI-driven Customer Experience Solution capable of managing customer inquiries in over 100 languages across multiple electronic channels.
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When needed, it can also update reservation information. Generally, it autonomously handles more than 70% of transactions from start finish, greatly reducing the workload of employees involved in client communication.
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Although our working method stays the same regardless the size and type of hospitality establishment, our approach is individual and is customised to the needs of each particular client. We always take into the consideration our clients’ values and brand promise.
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We combine the latest AI technologies and solid ethical principles with our expertise in IT, hospitality, communications, and innovations to create and implement strategising AI solutions that facilitate the desired change.
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Chat with Be Customer Smart AI Assistant
Be Customer Smart customers are the innovative and innovating companies that wish to take their customer experience journey to a new level and gain an advantage over their competitors.
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