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Bespoke Customer Service Agents

ai assistant in the lobby of a luxury hotel.jpeg

The BCS-A​​ - Personal Characteristics:

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  • is text-based

  • multilingual

  • highly trained

  • focus orientated - specialises on certain topics/areas

  • customised for each client

  • personified if needed 

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The BCS-A - Skills​​:

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  • Anticipates users' needs

  • Offers personalised recommendations and assistance

  • Delivers top-tier service

  • Caters to individual user needs

  • Pays attention to details

  • Excellent in a fast-paced, high-pressure environment

  • Maintains a positive and professional attitude at all times

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The BCS-A Responsibilities:

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  • Addresses inquiries​

  • Provides recommendations​​

  • Assists with bookings and reservations, including modification of customers' own details and assistance with add-ons​​

  • Markets and promotes services and amenities, including sending information and offers​

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The BCS-A - Integration​​:

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The BCS-A can be integrated into all customer communication channels of a hospitality establishment, including emails, Whatsapp numbers, websites, and any booking apps.​

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CONTACT Ilkka Huotelin, CEO and Founder of BCS: ilkka@becustomersmart.com

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Chat with Be Customer Smart AI Assistant

Hotel staff, Lobby Boy, and guests at the Grand Budapest Hotel, looking at phones.

Customisation of the BCS-As:

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BCS-As can be customised to fit specific preferences of a hotel-client:

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Personification of the BCS-A according to the brand and style of the company including

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  • Naming and Characterisation​

  • Visual Representation (a bespoke avatar)

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Role assignment and description, depending on area and scope of service the BCS-A is intended to provide.

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Creation of communication style based on the preferences of the hotel, including

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  • Interaction Style - tone and language

  • Narrative background

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Adjustment of the level of engagement from 'creative' to more matter of fact one, if needed​​​

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Creation, specialisation, and training of the BCS-As is done in partnership with SMA Crown company specialising on creating and training a new generation of Bespoke Digital Confidantes for Executives and HNWIs.

 

Chat with Be Customer Smart AI Assistant

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A young man in a blue suti and a white shirt against the blue sky and a neoclassic building

​The benefits of 'employing' the BCS-A:

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  • State of the art customer experience​​​

  • Improved customer journey​

  • Expanded customer experience and engagement​

  • Valuable insights on customer needs and preferences​

  • Cost savings - automatic handling of actions in the back office, and fewer customer contacts to information desks and company's personnel​​

  • Staying abreast with digital savvy customers​

  • Financial gain - an opportunity to upsell as our AI solution can offer optimised additional services directly to each customer relevant to their needs​

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Advantages of the BCS-A:

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  • Customised, secure, and reliable solution that can be put into use quickly and efficiently

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  • Easy to budget pricing

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  • Always up-to-date answers - the information used by the BCS-A is based on your existing content tailored to your communication style ​​​​​​

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CONTACT Ilkka Huotelin, CEO and Founder of BCS: ilkka@becustomersmart.com

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Chat with Be Customer Smart AI Assistant

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Group of people using phones in front of a European cityscape background.

​Benefits of using the BCS-A:

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  • Better customer experience - customers get their questions answered promptly, in a polite and respectful manner, and can manage their reservations independently

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  • Convenience - customers can communicate, using the channel of their preference, - e-mail, chat on the website, chat in the application, WhatsApp etc.

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  • Empowerment - customers can make informed decisions and be in control of their decisions, purchases, reservations without being dependant on the mood or availability of the company's personnel​/employees

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  • Flexibility - customers can access information and make/change their reservations and bookings at any time, 24/7​​​​/365

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  • Smooth communication - customers can communicate in their own language (our AI solution supports more than one hundred languages)​​​​​​

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CONTACT Ilkka Huotelin, CEO and Founder of BCS: ilkka@becustomersmart.com

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Chat with Be Customer Smart AI Assistant

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A hotel concierge inspects a receipt next to a payment terminal and a checkmark marked document.

Pricing of the BCS-As:

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For Hotels

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We offer easy to budget pricing which is based on number of hotel rooms instead of number of messages or tokens.

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Price consists of the price per room + functionality price (the integration into existing booking systems). 

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For Other Businesses

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Price consists of the usage (anticipated number of messages, intensity and depth of usage, and sophistication of preferred LLM) + functionality price (the integration into existing booking systems).

 

To determine the exact price for your business, please contact us directly, as price can vary depending on each individual case e.g. the size of business, its demands as well as the type of the BCS-A required and its purpose and application within the organisation.​

 

CONTACT Ilkka Huotelin, CEO and Founder of BCS: ilkka@becustomersmart.com

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Chat with Be Customer Smart AI Assistant

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