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BCS Product

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BCS-A: Bespoke Customer Service Agent

The BCS-A (Bespoke Customer Service Agent/Assistant) is an AI-driven Customer Experience Solution capable of managing customer inquiries in over100 languages across multiple electronic channels.

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When needed, it can also update reservation information. Generally, it autonomously handles more than 70% of transactions from start finish, greatly reducing the workload of employees involved in client communication.

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BCS-A Types

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  1. Luxury AI Concierge 

  2. ​AI Guest Experience Specialist 

  3. Personalised Virtual Concierge

  4. Bespoke AI Butler ​

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Amenity Focused BCS-As

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  1. BCS-A for Hotel Restaurant(s)

  2. BCS-A for Hotel Spa

  3. BCS-A for Hotel Events

  4. BCS-A for Hotel Business Centres

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BCS-As Pilots Programmes

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​1. Concierge Assistant Pilot

  • Designed specifically for concierge services​

  • Focuses on handling routine inquiries (restaurant reservations, activity bookings, transportation)

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2. In-Room Digital Butler

  • Designed to enhance in-room service​

  • Customised for room service orders, housekeeping requests, and in-room technology control, also includes property-specific knowledge and recommendations

 

3. Pre-Arrival Experience Enhancer

  • Designed to engage guests before their stay

  • Customised to personalise the pre-arrival experience, handles pre-stay requests and preferences

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4. Limited-Scope Event Support

  • BCS-A for a specific conference or event at the hotel

  • Provides attendees with customised information about the event schedule and venue

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5. Staff Augmentation Program

  • The BCS-A can be an indispensable tool for staff

  • Helps staff quickly access information about the property, local area, or guest preferences

  • Improves staff efficiency and reduces training time

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The BCS-A Difference

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Unlike generic AI solutions, our BCS-As are:

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  • Fully aligned with your brand identity and voice

  • Equipped with deep knowledge of your property and location

  • Multilingual to serve your international clientele

  • Designed to complement rather than replace your human touch

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