Company

Be Customer Smart is a leading AI Customer Experience Solutions company that is focused on artificial intelligence solutions for the hospitality industry - hotels and cruise lines.​

 

Be Customer Smart was founded in 2016 as a provider of AI Optimised Customer Experience Management Solutions, aimed at helping businesses prioritise and realign their resources by measuring the impact of each operational KPI on performance and customer loyalty. 

 

The company has worked with various business organisations, including telecom providers, a retail chain in Finland, MSC Cruise Lines, a major media group in Finland, a national bank in Asia, a luxury resort in Oman, and more.

 

With advancements in AI, the initial concept has evolved into the current product - The VCSA (Virtual Customer Service Assistant), specifically designed for the hospitality industry.

 

The VCSA is an AI-driven Customer Experience Solution capable of managing customer inquiries in over 100 languages across multiple electronic channels.

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When needed, it can also update reservation information. Generally, it autonomously handles more than 70% of transactions from start to finish, greatly reducing the workload of hospitality employees involved in client communication.

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As before, our customers are the innovative and innovating companies that wish to take their customer experience journey to a new level and gain an advantage over their competitors.

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