Bespoke Customer Service Agent
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The BCS-A​​ - Personal Characteristics:
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is text-based
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multilingual
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highly trained
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focus orientated - specialises on certain topics/areas
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customised for each client
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personified if needed
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does not hallucinate
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The BCS-A - Skills​​:
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Anticipates guests needs
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Offers personalised recommendations and assistance
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Delivers top-tier service
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Caters to individual guest needs
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Pays attention to details
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Excellent in a fast-paced, high-pressure environment
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Maintains a positive and professional attitude at all times
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Superb knowledge of any hospitality related subject
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The BCS-A Responsibilities:
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Address inquiries, including:
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Provision of general information about a hotel
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Provision of information specific to a hotel
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Provide recommendations
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Assist with bookings and reservations, including:
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Modification of customers' own details and assistance with add-ons
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Market and promote services and amenities, including:
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Sending information and offers​
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The BCS-A - Integration​​:
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The BCS-A can be integrated into all customer communication channels of a hospitality establishment, including emails, Whatsapp numbers, websites, and any booking apps.​
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CONTACT Ilkka Huotelin, CEO and Founder of BCS: ilkka@becustomersmart.com
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Customisation of the BCS-As:
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BCS-As can be customised to fit specific preferences of a hotel-client:
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Personification of the BCS-A according to the brand and style of the hotel, including
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Naming and Characterisation​
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Visual Representation (a bespoke avatar)
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Role assignment and description, depending on area and scope of service the BCS-A is intended to provide.
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Creation of communication style based on the preferences of the hotel, including
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Interaction Style - tone and language
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Narrative background
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Adjustment of the level of engagement from 'creative' to more matter of fact one, if needed
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Experience the bespoke Demo (our Demo is based on Claude 3.7 Sonnet LLM - The Beau-Rivage Geneve Hotel
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Note: Please note that the bespoke Demo merely serves to showcase some of the capabilities of the BCS-A, in particular, addressing customers' inquiries and providing information.
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CONTACT Ilkka Huotelin CEO and Founder of BCS: ilkka@becustomersmart.com
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​The benefits of 'employing' the BCS-A:
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State of the art customer experience​​
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Improved customer journey
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Expanded customer experience and engagement
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Valuable insights on customer needs and preferences
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Cost savings - automatic handling of actions in the back office, and fewer customer contacts to information desks and cruise/hotel personnel​
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Staying abreast with digital savvy customers
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Financial gain - an opportunity to upsell as our AI solution can offer optimised additional services directly to each customer relevant to their needs​
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Advantages of the BCS-A:
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Customised, secure, and reliable solution that can be put into use quickly and efficiently
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Easy to budget pricing - based on number of rooms instead of number of messages or tokens
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Always up-to-date answers - the information used by the BCS-A is based on your existing content tailored to your communication style ​​​
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Check out The BCS-A Tester (our testers are based on Claude 3.7 Sonnet LLM):​​ SOKOS Hotels
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Note: Please note that the BCS-A Tester merely serves to showcase some of the capabilities of the BCS-A, in particular, addressing customers' inquiries and providing information.
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CONTACT Ilkka Huotelin, CEO and Founder of BCS: ilkka@becustomersmart.com
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​Benefits of using the BCS-A:
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Better customer experience - customers get their questions answered promptly, in a polite and respectful manner, and can manage their reservations independently
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Convenience - customers can communicate, using the channel of their preference, - e-mail, chat on the website, chat in the application, WhatsApp etc.
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Empowerment - customers can make informed decisions and be in control of their reservations and stays/trips without being dependant on the mood or availability of the hospitality personnel​
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Flexibility - customers can access information and make/change their reservations and bookings at any time, 24/7​​​​
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Smooth communication - customers can communicate in their own language (our AI solution supports more than one hundred languages)​​​​
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Experience the bespoke Demo (our Demo is based on Claude 3.7 Sonnet LLM - The Beau-Rivage Geneve Hotel
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Note: Please note that the bespoke Demo merely serves to showcase some of the capabilities of the BCS-A, in particular, addressing customers' inquiries and providing information.
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CONTACT Ilkka Huotelin, CEO and Founder of BCS: ilkka@becustomersmart.com
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Pricing of the BCS-A:
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We offer easy to budget pricing which is based on number of hotel rooms instead of number of messages or tokens.
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Price consists of the price per room + functionality price (the integration into existing booking systems).
To determine the exact price for your hotel, please contact us directly, as price can vary depending on each individual case e.g. the size of a particular hotel and its demands as well as the type of the BCS-A required and its purpose and application within the hotel.​
CONTACT Ilkka Huotelin, CEO and Founder of BCS: ilkka@becustomersmart.com
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Chat with BCS AI Assistant in WhatsApp: +358 41 363 5593
