The Intelligent VCSA
The Intelligent Virtual Customer Service Assistant - VCSA
Be Customer Smart in association with AI-based platform, Yada, presents a new innovative automated way for cruise lines and hotels, to interact with and assist their customers - a text-based Intelligent Virtual Customer Service Assistant (VCSA).
The Intelligent Virtual Customer Service Assistant (VCSA):
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is text-based
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is self-learning
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is constantly improving
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speaks more than 100 languages
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does not hallucinate
The VCSA helps:
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Find general information about a cruise or a hotel stay – For example: 'From which pier does the ship depart tomorrow in Barcelona?''
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Find information specific to a cruise or hotel – For example: 'Which excursions are already included in my booking?''
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Modify customers own details and have add-ons – For example: 'I would like to book a facial tomorrow at 6 PM.'
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Receive information and offers – For example: 'We look forward to welcoming you onboard the MSC Grandiosa tomorrow and would like to offer you a drinks package with a special discount of 20% if you book it today. Please reply ‘Yes’ and we add it to your booking.'
BENEFITS FOR YOUR COMPANY
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The benefits of 'employing' the VCSA:
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State of the art customer experience
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Improved customer journey
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Valuable insights on customer needs and preferences
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Cost savings - automatic handling of actions in the back office, and fewer customer contacts to information desks and cruise/hotel personnel
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Staying abreast with digital savvy customers
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Financial gain - an opportunity to upsell as our AI solution can offer optimised additional services directly to each customer relevant to their needs
Advantages of the VCSA:
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Ready-made, safe, and reliable solution that can be put into use quickly
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Easy to budget pricing - based on number of rooms instead of number of messages or tokens (for hotels)
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Always up-to-date answers - the information used by the VCSA is based on your existing content tailored to your communication style with no need to retrain the models
BENEFITS FOR YOUR CUSTOMERS
Benefits of using the VCSA:
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Better customer experience - customers get their questions answered promptly, in a polite and respectful manner, and can manage their reservations independently
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Convenience - customers can communicate, using the channel of their preference, - e-mail, text messages, chat on the website, chat in the application, WhatsApp etc.
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Empowerment - customers can make informed decisions and be in control of their reservations and stays/trips without being dependant on the mood or availability of the hospitality personnel
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Flexibility - customers can access information and make/change their reservations and bookings at any time, 24/7
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Smooth communication - customers can communicate in their own language (our AI solution supports more than a hundred languages)
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