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The Intelligent VCSA

The Intelligent Virtual Customer Service Agent - VCSA​

 

​​​​​​​​​​​​​​​​​​​​Be Customer Smart and Yada, a leading company in AI-based customer assistants for holiday rentals and hotels, present a new innovative automated way for hospitality companies, at the moment, predominantly for cruise lines and hotels, to interact with and assist their customers  - a text-based Intelligent Virtual Customer Service Agent (VCSA).

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The Intelligent Virtual Customer Service Agent (VCSA):

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  • is text-based

  • is self-learning

  • is self-improving

  • speaks more than 100 languages

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The VCSA helps:

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  • Find general information about a cruise or a hotel stay – For example: 'From which pier does the ship depart tomorrow in Barcelona?''

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  • Find information specific to a cruise or hotel – For example: 'Which excursions are already included in my booking?''

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  • Modify customers own details and have add-ons – For example: 'I would like to book a facial tomorrow at 6 PM.'

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  • Receive information and offers  – For example: 'We look forward to welcoming you onboard the MSC Grandiosa tomorrow and would like to offer you a drinks package with a special discount of 20% if you book it today. Please reply ‘Yes’ and we add it to your booking.'​​​

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a blone woman in a blue dress with a smart phone

BENEFITS FOR YOUR CUSTOMERS:

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Benefits of using the VCSA:

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  • Better customer experience - customers get their questions answered promptly, in a polite and respectful manner, and can manage their reservations independently

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  • Convenience - customers can communicate, using the channel of their preference, - e-mail, text messages, chat on the website, chat in the application, WhatsApp etc.

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  • Empowerment - customers can make informed decisions and be in control of their reservations and stays/trips without being dependant on the mood or availability of the hospitality personnel​

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  • Flexibility - customers can access information and make/change their reservations and bookings at any time, 24/7​​​​

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  • Smooth communication - customers can communicate in their own language (our AI solution supports more than a hundred languages)​​​​

a young hotel manager at is desk

BENEFITS FOR YOUR COMPANY:

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The benefits of 'employing' the VCSA:

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  • State of the art customer experience​​

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  • Improved customer journey

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  • Valuable insights on customer needs and preferences

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  • Cost savings - automatic handling of actions in the back office, and fewer customer contacts to information desks and cruise/hotel personnel​

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  • Staying abreast with digital savvy customers

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  • Financial gain - an opportunity to upsell as our AI solution can offer optimised additional services directly to each customer relevant to their needs​

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Advantages of the VCSA:

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  • Ready-made, safe, and reliable solution that can be put into use quickly

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  • Easy to budget pricing - based on number of rooms instead of number of messages or tokens (for hotels)

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  • Always up-to-date answers - the information used by the VCSA is based on your existing content tailored to your communication style with no need to retrain the models

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Contact us 

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