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The BCS-A for Business Hotels

EFFICIENT​

The BCS-A handles customer inquiries, provides information, and makes and changes reservations 24/7

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INTELLIGENT​

The BCS-A can handle a multitude of questions and inquiries in more than 100 language - something that hotel personnel at the information desk cannot do.

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FAST​

The BCS-A answers any question instantaneously - saves business travellers their time. 

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SMOOTH​​

The BCS-A communicates in more than 100 languages, eliminating the language barrier, awkward moments or gaps in communication

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Check out The BCS-A Tester (our tester is based on Claude 3.7 Sonnet LLM)​

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BCS-A Tester - SOKOS and Omena Hotels 

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Note: Please note that the BCS-A Tester merely serves to showcase some of the capabilities of the Bespoke Customer Service Agent/Assistant, in particular, addressing customers' inquiries and providing information. 

a young man in a blue suit, white shirt and a ties, with a glass of champagne and a folder with papers in the backdrop of the Red Square in Moscow
a blond young woman in a electric blue dress entering a luxury hotel

Business Hotel clients can use the BCS-A to make and modify reservations, ask questions, check in and out, and access information about or book the amenities, facilities, and services offered by the hotel.

The BCS-A would be most beneficial at the following key points of the customer journey:

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1. Pre-booking and pre-arrival phases:

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  • Answering questions about hotel rooms and amenities

  • Clarifying breakfast times and options

  • Providing check-in/check-out times

  • Explaining parking options and fees

  • Giving information about location and directions

  • Answering questions about specific room features like Wi-Fi etc.

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an arabic wman in a suit with a smart phone in the lobby of a business hotel

Hotel Reservations and Bookings

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Hotel clients can use the BCS-A to:

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  • Make hotel reservations

  • Change hotel reservations

  • Check-in

  • Check-out

  • Book hotel services

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BCS-A speaks more than 100 languages

2. During-stay Information:

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  • Providing information about hotel facilities (restaurants, spa)

  • Sharing details about hotel services (room service, laundry service etc)

  • Answering questions about breakfast/dinner times and offerings

a blond man in a blue jacket and a white shirt with a smart phone in a hotel room

Hotel's Business Center

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Hotel guests can ask the BCS-A about:

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  • Types of meeting/conference rooms available

  • Prices

  • Equipment available in meeting rooms

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BCS-A speaks more than 100 languages

an Asian young man in a t-shirt and shorts on a gym bike in a hotel gym

Hotel's Gym

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Hotel guests can ask the BCS-A about:

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  • Hotel's gym

  • Gym's opening and closing times

  • Personal trainers

  • Equipment in the gym

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BCS-A speaks more than 100 languages​​​

a blond young woman in a red suit with a smart phone in the lobby of a business hotel

Hotel's Events 

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Hotel guests can ask the BCS-A about:

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  • Types of events held in their hotel

  • Timings of events

  • Schedule of events/conferences

  • Topics of events/conferences

  • List of speakers

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BCS-A speaks more than 100 languages

a young man in a business suit with a bouquet of lilies and a folder with documents in a Rolls Royce

Hotel's Car and Limousine services

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Hotel guests can ask the BCS-A about:

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  • Types of hotel limousines/cars

  • Hiring prices

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BCS-A speaks more than 100 languages

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