The BCS-A for Luxury Hotels
INTELLIGENT​
The BCS-A can handle a multitude of questions in more than 100 language - something that hotel personnel at the information/concierge desk cannot do.
FAST​​
The BCS-A answers any question instantaneously - saves customers of the hotel a trip to the reception.
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CONVENIENT​
The BCS-A can handle a multitude of inquiries 24/7 - customers of the hotel receive information and service non-stop at their convenience.
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DISCRETE​​​​​​​​​
The BCS-A is impartial, unbiased, non-judging, and respectful in its communication - customers are not dependent on the attitude or mood of the hotel staff.
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Check out The BCS-A Tester (our tester is based on Claude 3.7 Sonnet LLM):​
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BCS-A Tester - SOKOS and Omena Hotels
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Note: Please note that the BCS-A Tester merely serves to showcase some of the capabilities of the Bespoke Customer Service Agent/Assistant, in particular, addressing customers' inquiries and providing information.
Luxury Hotel guests can use the BCS-A to make and modify reservations, inquire about services, check in and out, and access information about and book the hotel's amenities, facilities, and services.
The BCS-A would be most beneficial at the following key points of the customer journey:
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1. Pre-booking and pre-arrival phases:
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Answering questions about hotel rooms and amenities
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Clarifying breakfast times and options
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Sharing details about family-friendly rooms and facilities
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Explaining pet policies and fees
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Providing check-in/check-out times
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Explaining parking options and fees
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Giving information about location and directions
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Answering questions about specific room features like Wi-Fi etc.
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Hotel Reservations and Bookings
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Hotel clients can use the BCS-A to:
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Make hotel reservations
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Change hotel reservations
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Check-in
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Check-out
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Book hotel services
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Hotel Rooms
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Hotel guests can ask the BCS-A about:
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Types of hotel rooms
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Amenities in hotel rooms
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Space and layouts
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Interiors of hotel rooms
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Make and change reservations
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Hotel guests can ask the BCS-A about:
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Events' rooms
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Descriptions of amenities and facilities
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Timings
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Pricing
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​Catering
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Technical support
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Pet policies and services
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Hotel guests can ask the BCS-A about:
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Pet policies
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Dog walking services
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2. During-stay Information:
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Providing information about hotel facilities (restaurants, spa)
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Sharing details about hotel services (room service, laundry service etc)
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Answering questions about breakfast/dinner times and offerings
​​​​​​​​​​​​​​​​​​Hotel Restaurants
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Hotel guests can ask the BCS-A about:
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Restaurants in the hotel
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Menus (dishes, ingredients, prices etc)
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Opening and closing times
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Info about Chefs
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Make reservations
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Hotel guests can ask the BCS-A about:
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Spa and Beauty Salon treatments
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Opening and closing times
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Products offered by the Hotel Spa and Beauty Salon
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Making reservations
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Hotel's Experiences
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Hotel guests can ask the BCS-A about:
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Types of experiences offered by the hotel in the city of their stay
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Prices
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Itinerary of an experience
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Timings
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Length of an experience
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Booking an experience
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