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Exciting news! Our CEO and founder, Ilkka Huotelin  has been invited as a guest lecturer to GLION Institute of Higher Education  - a...

We have recently teamed up with our Virtual Customer Service Assistant (The BCS-A) to discuss and figure out critical points of the customer journey for hotel guests where the BCS-A help would be the most valuable. The discussion was based on the information connected to self-service Omena Hotels. Whether self-service or luxury hotels when it comes to booking and staying in hospitality establishments there is a certain 'journey' that each customer undertakes in their dealin

Definition of AI Concierge: An AI Concierge can be defined as a technologically advanced, intelligent and personalised assistant, inspired by the traditional concierge concept. It is designed to cater to a customer’s psychological, emotional, and physical needs throughout their service journey, employing proactive measures to enhance their experience  (Li et al., 2022; Sumner and Quinn, 2017). The concept is often mistakenly equated with chatbots. An AI Concierge differs fro

Definitions of Context An online Oxford dictionary describes ' context ' as the situation within which something exists or happens, and that can help explain it. According to an online Merriam-Webster dictionary ' context ' is the parts of a discourse that surround a word or passage and can throw light on its meaning. Context in relation to Large Language Models (LLM) agents Within LLM agents, which serve as the base of any text-based AI Assistant (BCS-A), the notion of conte

In order to understand the full potential and uses of Large Language Models (LLM) agents, which serve as the foundation of any text-based AI Assistant (BCS-A) , it is crucial to comprehend their fundamental elements and how they operate within the wider scope of artificial intelligence. Outlined below are the key components that characterise LLM agents and their operational dynamics: 'Brain' The 'brain' of an LLM agent is essentially the underlying language model itself.  Thi

Comprehending AI Assistants is crucial for both professionals and organisations, as they are not merely a passing trend but a significant driving force across different industries. Their capacity to absorb knowledge from data, adjust to dynamic settings, and make well-informed choices enables businesses to boost efficiency and stimulate expansion. Additionally, with the evolution of the workforce, having a good grasp of AI technologies will progressively become more critical