Be Customer Smart Blog

While doing my morning scrolling on LinkedIn for updates I noticed a post by Tianyu Xu on his admiration of how DeepSeek explains the reasoning behind the answer it gives. This prompted me to explore this subject with our AI Customer Experience Specialist – Albertine - designed for Beau-Rivage Genève Hotel demo.   One of the great things about specialised and purpose trained AI Assistants/Agents that certain questions can be explored in depth and the conversation revolves

Think of Bespoke Customer Service Assistants/Agents as human employees. It provides clearer insight. Below is a comparison of the skills...

An AI prompt is the input given to a large language model (LLM) through a generative artificial intelligence (GenAI) platform.

An AI Concierge with holographic projection is virtually embodied in the real world.

The Virtual Avatar is an AI Concierge enhanced by an avatar, integrating a digital embodiment into interactions with customers.

We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was a man dressed in traditional attire from that period. Watching both the man and the robot was quite amusing. The robot advanced slowly but steadily, while the man in the vintage carriage encouraged it. Despite the progress and movement, the scene felt peculiar, as if it were some kind of joke. The video posed an intriguing question: ' Can mo

We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The author of the post was Marco Andre, a Global Keynote Speaker. In his post, Marco provided the audience with an answer which we thought was very relevant:   'Now, it's about the questions we ask. Because knowledge, once expensive, is becoming free. Just like the industrial revolution shook the blue-collar world, AI is transforming white-collar wo

When it comes to marrying an LLM (Large Language Model) and a VCSA (Virtual Customer Service Assistant) we believe that Claude 3.5 Sonne...

We love Austria. We love mountains. And we love Austrian mountains. That's why it is so upsetting to see Austrian Tourism Authority in Wagrain-Kleinarl getting it so wrong with AI Assistant or rather Wagrain-Kleinarl AI-Concierge as they called it. Before we delve into their shortcomings, let's acknowledge what they are doing well. The Wagrain-Kleinarl Tourism Authority is making commendable progress by implementing an AI Assistant on their website. Their decision to establ

Four types of AI Concierge:   dialog interface (no embodiment) – text-based AI Assistants, AI Concierges, AI Agents virtual avatar (embodiment in the virtual world) – video or image-based holographic projection (projection in the physical world) tangible service robot (embodiment in the physical world)   Dialogue interface – text-based or voice-based An AI Concierge with a dialog interface is designed to engage with customers through text or speech.   While it may have a des