AI Assistants - Can Modernity and Tradition Co-exist?
We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was...
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Be Customer Smart Blog
Nov 213 min read
AI Assistants - Asking the Right Questions (Hospitality)
We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The...
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Nov 103 min read
Claude Sonnet (LLM) and VCSA - 'a Match Made in Heaven'
When it comes to marrying an LLM (Large Language Model) and a VCSA (Virtual Customer Service Assistant) we believe that Claude 3.5 Sonne...
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Nov 82 min read
'How Not To' Series: A Rather Thoughtful AI Assistant
We love Austria. We love mountains. And we love Austrian mountains. That's why it is so upsetting to see Austrian Tourism Authority in...
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Nov 42 min read
Four Types of AI Concierges - Hospitality
Four types of AI Concierge: dialog interface (no embodiment) – text-based AI Assistants, AI Concierges, AI Agents virtual avatar...
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Nov 23 min read
Key Attributes of AI Concierges - Hospitality
Definitions: Traditional Concierge Services (Hospitality) Concierge services in the hospitality industry have a rich tradition of being...
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Nov 11 min read
Don't Mistaken AI Concierge with a Simple Chatbot
Definition of AI Concierge: An AI Concierge can be defined as a technologically advanced, intelligent and personalised assistant,...
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Oct 294 min read
How to Communicate with AI Assistants
Regardless the industry of application text-based AI Assistants (VCSAs) are based on LLMs (Large Language Models) agents. Depending on...
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Oct 96 min read
'6 Questions You Should Ask a Hotel Virtual Assistant to Get Most of Your Stay'
For the purpose of this article and illustrating the capabilities of the Virtual Customer Service Assistant (the VCSA) we have taken the...
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