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Be Customer Smart Blog


Feb 248 min read
Reasoning Behind Answers – Albertine, an AI Customer Experience Specialist.
While doing my morning scrolling on LinkedIn for updates I noticed a post by Tianyu Xu on his admiration of how DeepSeek explains the...
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Feb 193 min read
Junior Sommelier vs AI Sommelier
Think of Bespoke Customer Service Assistants/Agents as human employees. It provides clearer insight. Below is a comparison of the skills...
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Feb 11 min read
Price Question - Bespoke AI Concierges
We've recently noticed that some people try to ask our BCS AI Assistant - the one who focuses on the Be Customer Smart Company and our...
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Jan 201 min read
Hospitality Focused AI Assistants and Agents
AI Assistants/Agents or VCSAs designed for hospitality can be beneficial in numerous ways and across different sections of a hotel.
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Jan 102 min read
Specialised AI Agents (BCS-As)
The VCSAs can be employed not only to represent a hotel as a whole, but can also be employed to focus on enhancing a specific area.
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Jan 72 min read
AI Predictions: The Hot and Not in 2025
In recent days, we've been exploring various AI forecasts for 2025. Generally, we are not inclined towards predictions, as they can stem...
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Jan 31 min read
VCSA Tester - Case 1: Business Traveller
To showcase the conversational capabilities of the VCSA (Virtual Customer Service Assistant) we have created a short video illustrating...
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Nov 30, 20243 min read
AI Assistants - Can Modernity and Tradition Co-exist?
We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was...
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Nov 21, 20243 min read
AI Assistants - Asking the Right Questions (Hospitality)
We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The...
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Nov 18, 20242 min read
AI Assistant - Customer Journey (Hospitality)
We have recently teamed up with our Virtual Customer Service Assistant (The VCSA) to discuss and figure out critical points of the...
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