Be Customer Smart Blog

While doing my morning scrolling on LinkedIn for updates I noticed a post by Tianyu Xu on his admiration of how DeepSeek explains the reasoning behind the answer it gives. This prompted me to explore this subject with our AI Customer Experience Specialist – Albertine - designed for Beau-Rivage Genève Hotel demo.   One of the great things about specialised and purpose trained AI Assistants/Agents that certain questions can be explored in depth and the conversation revolves

Think of Bespoke Customer Service Assistants/Agents as human employees. It provides clearer insight. Below is a comparison of the skills...

We've recently noticed that some people try to ask our BCS AI Assistant - the one who focuses on the Be Customer Smart Company and our product which is the BCS-A (Bespoke Customer Service Agent/Assistant) - about pricing for our product. In this regard, we would like to draw the attention of potential clients, researchers, competitors, or simply curious users that since our product is a customised one, the pricing depends on many factors including hotel's size, hotel's se

AI Assistants/Agents or VCSAs designed for hospitality can be beneficial in numerous ways and across different sections of a hotel.

The VCSAs can be employed not only to represent a hotel as a whole, but can also be employed to focus on enhancing a specific area.

In recent days, we've been exploring various AI forecasts for 2025. Generally, we are not inclined towards predictions, as they can stem...

To showcase the conversational capabilities of the BCS-A (Bespokel Customer Service Assistant) we have created a short video illustrating a tester situation where the user is a business traveller going on a business trip to Finland. Things to take from the video: 1) The BCS-A can answer well both general and specific questions. 2) The more context and details the user provides, the more sophisticated and accurate answers he/she receives. 3) The dialogue between the user and

We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was a man dressed in traditional attire from that period. Watching both the man and the robot was quite amusing. The robot advanced slowly but steadily, while the man in the vintage carriage encouraged it. Despite the progress and movement, the scene felt peculiar, as if it were some kind of joke. The video posed an intriguing question: ' Can mo

We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The author of the post was Marco Andre, a Global Keynote Speaker. In his post, Marco provided the audience with an answer which we thought was very relevant:   'Now, it's about the questions we ask. Because knowledge, once expensive, is becoming free. Just like the industrial revolution shook the blue-collar world, AI is transforming white-collar wo

We have recently teamed up with our Virtual Customer Service Assistant (The BCS-A) to discuss and figure out critical points of the customer journey for hotel guests where the BCS-A help would be the most valuable. The discussion was based on the information connected to self-service Omena Hotels. Whether self-service or luxury hotels when it comes to booking and staying in hospitality establishments there is a certain 'journey' that each customer undertakes in their dealin