Be Customer Smart Blog

Exciting news! Our CEO and founder, Ilkka Huotelin  has been invited as a guest lecturer to GLION Institute of Higher Education  - a...

While doing my morning scrolling on LinkedIn for updates I noticed a post by Tianyu Xu on his admiration of how DeepSeek explains the...

Think of Bespoke Customer Service Assistants/Agents as human employees. It provides clearer insight. Below is a comparison of the skills...

AI Assistants/Agents or VCSAs designed for hospitality can be beneficial in numerous ways and across different sections of a hotel.

The VCSAs can be employed not only to represent a hotel as a whole, but can also be employed to focus on enhancing a specific area.

We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was...

Just some years ago, before the era of Intelligent AI Concierges started, some hotels went with a flow and introduced customer service...

One commonly cited drawback of an AI-powered Virtual Assistan t is the absence of a human touch that some believe can only be experienced...

Still from the movie 'French Exit (2020) When it comes to luxury hotels, the concept of Old Luxury is akin to Old Money in the realm of...

For the purpose of this article and illustrating the capabilities of the Virtual Customer Service Assistant (the VCSA) we have taken the...