Our Blog

We love Austria. We love mountains. And we love Austrian mountains. That's why it is so upsetting to see Austrian Tourism Authority in Wagrain-Kleinarl getting it so wrong with AI Assistant or rather Wagrain-Kleinarl AI-Concierge as they called it. Before we delve into their shortcomings, let's acknowledge what they are doing well. The Wagrain-Kleinarl Tourism Authority is making commendable progress by implementing an AI Assistant on their website. Their decision to establ

The only reason GHotel Hotel & Living Bohum came to our attention was the mention of ' Fritz ' - a virtual avatar that has been claimed by one of the research papers on AI to having transformed the hotel self-check-in. Apparently, Fritz was designed to help with ' a humanlike presence, providing information, and responding to enquiries, delivering customised recommendations, and engaging in small talk ' . We have not had a chance to check out Fritz, but what we had an opport

Club Med, previously known as Club Méditerranée SA, a French travel and tourism operator headquartered in Paris, has recently announced the launch of a WhatsApp based Club Med AI Assistant. Good news one might think, right? Well, we also thought so until we have tested Club Med AI Assistant. Our conversation with the Club Med AI Assistant started with the following inquiry: ' Hi, I would be interested in resorts in the Alps for hiking .' The answer to our inquiry was lengthy,

Four types of AI Concierge:   dialog interface (no embodiment) – text-based AI Assistants, AI Concierges, AI Agents virtual avatar (embodiment in the virtual world) – video or image-based holographic projection (projection in the physical world) tangible service robot (embodiment in the physical world)   Dialogue interface – text-based or voice-based An AI Concierge with a dialog interface is designed to engage with customers through text or speech.   While it may have a des

Definitions: Traditional Concierge Services (Hospitality) Concierge services in the hospitality industry have a rich tradition of being primarily provided by upscale, luxury hotels catering to wealthy clients such as high-net-worth individuals, executives, VIPs, and celebrities. The core idea of the classic concierge service involves a seasoned assistant who organises and oversees tasks for a busy patron, delivering exceptional personal care, a human touch, professionalism, a

Definition of AI Concierge: An AI Concierge can be defined as a technologically advanced, intelligent and personalised assistant, inspired by the traditional concierge concept. It is designed to cater to a customer’s psychological, emotional, and physical needs throughout their service journey, employing proactive measures to enhance their experience  (Li et al., 2022; Sumner and Quinn, 2017). The concept is often mistakenly equated with chatbots. An AI Concierge differs fro

Regardless the industry of application text-based AI Assistants (BCS-As) are based on LLMs (Large Language Models) agents. Depending on their functionality these LLM agents can be divided into the following types: Task-Specific Agents Conversational Agents Decision Support Agents Workflow Automation Agents Collaborative Agents Predictive Agents Adaptive Learning Agents General Agents As we deal with Bespoke Customer Service Assistants (the BCS-As) for the hospitality indus

Definitions of Context An online Oxford dictionary describes ' context ' as the situation within which something exists or happens, and that can help explain it. According to an online Merriam-Webster dictionary ' context ' is the parts of a discourse that surround a word or passage and can throw light on its meaning. Context in relation to Large Language Models (LLM) agents Within LLM agents, which serve as the base of any text-based AI Assistant (BCS-A), the notion of conte

In order to understand the full potential and uses of Large Language Models (LLM) agents, which serve as the foundation of any text-based AI Assistant (BCS-A) , it is crucial to comprehend their fundamental elements and how they operate within the wider scope of artificial intelligence. Outlined below are the key components that characterise LLM agents and their operational dynamics: 'Brain' The 'brain' of an LLM agent is essentially the underlying language model itself.  Thi

Comprehending AI Assistants is crucial for both professionals and organisations, as they are not merely a passing trend but a significant driving force across different industries. Their capacity to absorb knowledge from data, adjust to dynamic settings, and make well-informed choices enables businesses to boost efficiency and stimulate expansion. Additionally, with the evolution of the workforce, having a good grasp of AI technologies will progressively become more critical