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How to Communicate with AI Assistants



Regardless the industry of application text-based AI Assistants (VCSAs) are based on LLMs (Large Language Models) agents. Depending on their functionality these LLM agents can be divided into the following types:


  • Task-Specific Agents

  • Conversational Agents

  • Decision Support Agents

  • Workflow Automation Agents

  • Collaborative Agents

  • Predictive Agents

  • Adaptive Learning Agents

  • General Agents


As we deal with Virtual Customer Service Assistants (the VCSAs) for the hospitality industry - luxury hotels and cruise lines, - in this article, we will explore communicating with 'Conversational Agents' as they are most suitable for customer service tasks. They provide instant support through chatbots that handle inquiries, troubleshoot issues, and guide users through processes.


Since Conversational Agents are focused on interacting with users through natural language conversations, it is important to communicate with them in a manner similar to how one would engage with a human. This approach is key as these agents are created to interpret and address user questions in a manner that is both intuitive and human-like.


So, how can you start a conversation with a VCSA?


Think of a question or inquiry you would like to be addressed or taken care of and go straight to the matter. For example, you are thinking of booking a room in a Sokos hotel in Helsinki that has parking with an electrical charging points.



Q: I'm looking to book a room in a Sokos Hotel in Helsinki that has parking with electric charging points. What can you recommend for me?


AI Assistant (VCSA) Answer:


Based on your requirement for electric car charging, I can recommend several Sokos hotels in Helsinki:


1. Solo Sokos Hotel Pier 4 (Katajanokka)

- Has access to Aimo Park Katajanokka parking facility

- 7 charging spots for electric cars available

- Located 600m from the hotel


2. Original Sokos Hotel Tripla

- Almost 300 parking spaces for electric cars in Triplaparkki

- 22 kW public charging points available

- Charging is fee-based

- Uses eParking application (instructions available at charging post)

- Located conveniently in the same building complex


3. Solo Sokos Hotel Helsinki (Kluuvi area)

- Access to Aimo Park Kluuvi parking garage

- Several chargeable electric car charging points available

- Parking fee: 34€/24h (32€/24h with S-Card)


Would you like more specific information about any of these hotels or their parking facilities?




Now, that you have three options offered by the VCSA you can delve deeper and ask about one of the listed hotels and see whether it is to your liking. For example:


Q: Can you tell me more about the Original Sokos Hotel Tripla?


AI Assistant (VCSA) Answer:


Here are the key details about Original Sokos Hotel Tripla:


Location & Access:

- Address: Fredikanterassi 1 B, 00520 Helsinki

- Located in the Mall of Tripla shopping centre

- Close to Messukeskus expo centre, Linnanmäki amusement park, and downtown Helsinki


Facilities:

- Gym (free for guests, open 24/7, located on 8th floor)

- Saunas (heated daily from 4pm to 11pm, on 8th floor)

- Restaurants including Kylä Cafe Bars and Kylä Bar & Lounge

- Free Wi-Fi and Chromecast in all rooms

- Breakfast available at 6th-floor restaurant Böle

- Weekdays: 6:30am - 9:30am

- Weekends: 7am - 11am


Parking:

- Recommended parking in Triplaparkki (Pasilan Tornikuja)

- P3 layer recommended for general parking

- Electric car charging available on floors P2-P4

- Parking works automatically with registration number (report to reception upon arrival)


Sustainability:

- Green Key certification

- Sustainable Travel Finland badge


Check-in/out:

- Check-in from 3pm

- Check-out by 12pm


Would you like any specific information about any of these aspects of the hotel?





Now, you found out about the parking and other details and would like to check about the breakfast options. You then continue the conversation by asking another question. For example:


Q: Thank you for the information. Can you tell me more about breakfast options at the hotel?


AI Assistant Answer:


Here are the detailed breakfast options at Original Sokos Hotel Tripla:


Main Buffet Breakfast (6th-floor restaurant Böle):

- Weekdays: 6:30am - 9:30am

- Weekends: 7am - 11am

- Includes:

* Fresh bread, croissants, Karelian pies with egg butter

* Yogurt, fruit, berries, vegetables

* Cheeses and cold meats

* Warm dishes

* Fresh porridge and overnight-stewed barley porridge

* Sweet treats

* Coffee, tea, fresh juices

- Price if purchased separately: €23


Room Breakfast Options:

1. Option 1 (€28 per serving):

* Coffee/tea

* Domestic juice

* Boiled egg

* Fresh bread

* Sweet pastry


2. Option 2 (€34 per serving):

* Coffee/tea

* Domestic juice

* Fresh bread

* Boiled egg

* Hot-smoked salmon

* Yogurt

* Fruit salad


3. Option 3 (€40 per serving):

* Coffee/tea

* Juice

* Fresh bread

* House-smoked turkey

* Eggs

* Hot-smoked salmon

* Yogurt

* Fruit salad

* Overnight oats

* Smoothie

* Sweet pastry


Important Notes:

- Room breakfast must be ordered the evening before at reception

- Available 30 minutes after breakfast service begins until end of breakfast hours

- Take-away breakfast option is also available from reception

- Children aged 3-12 years are charged according to age



Above questions are just a fraction of what a customer can ask the VCSA. We welcome you to use our VCSA Tester and explore the potential of the AI Assistant for yourself.



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