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Definition of AI Concierge: An AI Concierge can be defined as a technologically advanced, intelligent and personalised assistant, inspired by the traditional concierge concept. It is designed to cater to a customer’s psychological, emotional, and physical needs throughout their service journey, employing proactive measures to enhance their experience  (Li et al., 2022; Sumner and Quinn, 2017). The concept is often mistakenly equated with chatbots. An AI Concierge differs fro

Regardless the industry of application text-based AI Assistants (BCS-As) are based on LLMs (Large Language Models) agents. Depending on their functionality these LLM agents can be divided into the following types: Task-Specific Agents Conversational Agents Decision Support Agents Workflow Automation Agents Collaborative Agents Predictive Agents Adaptive Learning Agents General Agents As we deal with Bespoke Customer Service Assistants (the BCS-As) for the hospitality indus

Definitions of Context An online Oxford dictionary describes ' context ' as the situation within which something exists or happens, and that can help explain it. According to an online Merriam-Webster dictionary ' context ' is the parts of a discourse that surround a word or passage and can throw light on its meaning. Context in relation to Large Language Models (LLM) agents Within LLM agents, which serve as the base of any text-based AI Assistant (BCS-A), the notion of conte

In order to understand the full potential and uses of Large Language Models (LLM) agents, which serve as the foundation of any text-based AI Assistant (BCS-A) , it is crucial to comprehend their fundamental elements and how they operate within the wider scope of artificial intelligence. Outlined below are the key components that characterise LLM agents and their operational dynamics: 'Brain' The 'brain' of an LLM agent is essentially the underlying language model itself.  Thi

Comprehending AI Assistants is crucial for both professionals and organisations, as they are not merely a passing trend but a significant driving force across different industries. Their capacity to absorb knowledge from data, adjust to dynamic settings, and make well-informed choices enables businesses to boost efficiency and stimulate expansion. Additionally, with the evolution of the workforce, having a good grasp of AI technologies will progressively become more critical

Excellence in providing services comes from training and practice. Practice leads to gaining experience. In fact, it is essential to continue training and learning to ensure that the quality of services remains high over time, as staff must stay up-to-date with the evolving landscape. However, a challenge arises when it comes to humans, as they are generally resistant to change and frequently attempt to impede progress by providing various reasons, often with deeply personal

When considering Virtual Assistants (the BCS-As ), prioritise attributes such as information, accessibility, friendliness, and flexibility. While accessibility and friendliness are crucial, the provision of information and addressing inquiries are the primary functions of an AI Assistant (the BCS-A) . In today's world, easy access to valuable or important to a client information is seen as a new luxury, making AI Assistants (the BCS-As ) integral to this luxurious experience

One commonly cited drawback of an AI-powered Virtual Assistan t is the absence of a human touch that some believe can only be experienced in human-to-human interactions. At Be Customer Smart , we believe that the human touch in the traditional customer service is way overrated and often misunderstood by clients and hospitality luxury service providers alike. Definition of 'the human touch' According to an online Oxford dictionary the human touch is ' a friendly and pleasant w

Still from the movie 'French Exit (2020) When it comes to luxury hotels, the concept of Old Luxury is akin to Old Money in the realm of titles, ownership, and finances. At Be Customer Smart , our perception of ' Old Luxury ' is reminiscent of the ' French Exit' movie (2020), where the main character squandered her own life and that of her family, including her neglected and forsaken son. Don't misunderstand us. We acknowledge certain aspects of the ' Old Luxury ' style, but

For the purpose of this article and illustrating the capabilities of the Bespoke Customer Service Assistant (the BCS-A) we have taken the article written by Steven John on 2 May 2019 titled ' 6 questions you should ask the hotel concierge to get the most out of your stay — and 1 question you should never ask ' and compared the author's statements to today's virtual realities. Here is what has come out of it. 'Concierge' role A still from The Grad Budapest Hotel (2014) movie