Be Customer Smart Blog

When considering Virtual Assistants (the BCS-As ), prioritise attributes such as information, accessibility, friendliness, and flexibility. While accessibility and friendliness are crucial, the provision of information and addressing inquiries are the primary functions of an AI Assistant (the BCS-A) . In today's world, easy access to valuable or important to a client information is seen as a new luxury, making AI Assistants (the BCS-As ) integral to this luxurious experience

One commonly cited drawback of an AI-powered Virtual Assistan t is the absence of a human touch that some believe can only be experienced in human-to-human interactions. At Be Customer Smart , we believe that the human touch in the traditional customer service is way overrated and often misunderstood by clients and hospitality luxury service providers alike. Definition of 'the human touch' According to an online Oxford dictionary the human touch is ' a friendly and pleasant w

For the purpose of this article and illustrating the capabilities of the Bespoke Customer Service Assistant (the BCS-A) we have taken the article written by Steven John on 2 May 2019 titled ' 6 questions you should ask the hotel concierge to get the most out of your stay — and 1 question you should never ask ' and compared the author's statements to today's virtual realities. Here is what has come out of it. 'Concierge' role A still from The Grad Budapest Hotel (2014) movie

With the rapid development of Artificial Intelligence (AI) in the luxury hotel industry, hoteliers are facing a challenging question: how to balance technological advancements while maintaining the timeless luxury experience for their guests. This dilemma requires a strategic approach to ensure that hotels stay current and up-to-date without compromising on the high-end service they are known for. One solution to this challenge is the implementation of Bespoke Customer Servic