Be Customer Smart Blog

When considering Virtual Assistants (the VCSAs ), prioritise attributes such as information, accessibility, friendliness, and...

One commonly cited drawback of an AI-powered Virtual Assistan t is the absence of a human touch that some believe can only be experienced...

For the purpose of this article and illustrating the capabilities of the Virtual Customer Service Assistant (the VCSA) we have taken the...

With the rapid development of Artificial Intelligence (AI) in the luxury hotel industry, hoteliers are facing a challenging question: how...