Be Customer Smart Blog

Be Customer Smart AI Advent Calendar - Day 2: 'Brain'

The 'brain' of an AI Assistant is the most important component.

Dec 3, 20241 min read

Be Customer Smart AI Advent Calendar - Day 1: Data

Data is facts and statistics collected together for reference or analysis.

Dec 2, 20241 min read

AI Assistants - Can Modernity and Tradition Co-exist?

We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was...

Nov 30, 20243 min read

AI Assistants - Asking the Right Questions (Hospitality)

We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The...

Nov 21, 20243 min read

AI Assistant - Customer Journey (Hospitality)

We have recently teamed up with our Virtual Customer Service Assistant (The VCSA) to discuss and figure out critical points of the...

Nov 18, 20242 min read

AI Assistants: Dos and Don'ts

When it comes to AI Assistants , like any other product or process, there are specific guidelines to follow. In other words, Dos and...

Nov 11, 20243 min read

Claude Sonnet (LLM) and VCSA - 'a Match Made in Heaven'

When it comes to marrying an LLM (Large Language Model) and a VCSA (Virtual Customer Service Assistant) we believe that Claude 3.5 Sonne...

Nov 10, 20243 min read

Why Do We Love Claude?

Meet Claude 3.5 Sonnet - Large Language Model by Anthropic, who is our favourite LLM. Claude - the most powerful model, which excels at...

Nov 9, 20242 min read

Four Types of AI Concierges - Hospitality

Four types of AI Concierge: dialog interface (no embodiment) – text-based AI Assistants, AI Concierges, AI Agents virtual avatar...

Nov 4, 20242 min read

Key Attributes of AI Concierges - Hospitality

Definitions: Traditional Concierge Services (Hospitality) Concierge services in the hospitality industry have a rich tradition of being...

Nov 2, 20243 min read