Introducing BCS-A Pilot Programmes: Redefining Luxury Hospitality with AI

We're excited to announce the launch of our Bespoke Customer Service Agent (BCS-A) pilot programmes designed specifically for luxury hospitality brands ready to elevate their guest experience through innovative AI solutions.

Why BCS-A for Luxury Hospitality?

Our AI-powered BCS-As seamlessly blend into your brand identity while delivering exceptional service across multiple touch-points. Each agent is fully customised to reflect your hotel's unique character, communication style, and service standards.

Five Tailored Pilot Programmes

Based on extensive industry research, we've developed five distinct pilot opportunities:

1. Concierge Assistant

Free your human concierges from routine inquiries so they can focus on creating unforgettable moments for guests. Our BCS-A handles restaurant bookings, activity reservations, and transportation arrangements with the same attention to detail as your best staff.

2. In-Room Digital Butler

Enhance the in-room experience with a personalised digital butler that embodies your brand values. From room service orders to housekeeping requests, your guests receive immediate attention exactly in your hotel's unique voice.

3. Pre-Arrival Experience Enhancer

Begin delivering exceptional service before your guests even arrive. Our BCS-A engages with confirmed bookings, suggesting personalised itineraries and handling special requests to build anticipation and drive incremental revenue.

4. Staff Augmentation Solution

Empower your team with an AI assistant that helps them access critical information instantly. Reduce training time, improve consistency, and enable your staff to focus on meaningful human connections.

5. Event Support Specialist

Provide conference and event attendees with a dedicated virtual assistant customised for your venue, driving satisfaction while showcasing your technological capabilities.

The BCS-A Difference

Unlike generic AI solutions, our BCS-As are:

• Fully aligned with your brand identity and voice

• Equipped with deep knowledge of your property and location

• Multilingual to serve your international clientele

• Designed to complement rather than replace your human touch

  
  

Be Customer Smart