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Be Customer Smart Blog


Mar 102 min read
Introducing BCS-A Pilot Programmes: Redefining Luxury Hospitality with AI
We're excited to announce the launch of our Bespoke Customer Service Agent (BCS-A) pilot programmes designed specifically for luxury...
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Feb 248 min read
Reasoning Behind Answers – Albertine, an AI Customer Experience Specialist.
While doing my morning scrolling on LinkedIn for updates I noticed a post by Tianyu Xu on his admiration of how DeepSeek explains the...
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Feb 193 min read
Junior Sommelier vs AI Sommelier
Think of Bespoke Customer Service Assistants/Agents as human employees. It provides clearer insight. Below is a comparison of the skills...
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Feb 11 min read
Price Question - Bespoke AI Concierges
We've recently noticed that some people try to ask our BCS AI Assistant - the one who focuses on the Be Customer Smart Company and our...
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Jan 201 min read
Hospitality Focused AI Assistants and Agents
AI Assistants/Agents or VCSAs designed for hospitality can be beneficial in numerous ways and across different sections of a hotel.
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Jan 102 min read
Specialised AI Agents (BCS-As)
The VCSAs can be employed not only to represent a hotel as a whole, but can also be employed to focus on enhancing a specific area.
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Jan 72 min read
AI Predictions: The Hot and Not in 2025
In recent days, we've been exploring various AI forecasts for 2025. Generally, we are not inclined towards predictions, as they can stem...
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Jan 31 min read
VCSA Tester - Case 1: Business Traveller
To showcase the conversational capabilities of the VCSA (Virtual Customer Service Assistant) we have created a short video illustrating...
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Dec 25, 20241 min read
Merry Christmas! Unwrap Your BCS Gift!
Here is our Christmas gift - a free VCSA Tester or an AI Concierge, specifically put together for you to play with.
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Dec 23, 20241 min read
Be Customer Smart Presents Wrapping
To the question of Christmas presents - we have a couple of presents wrapped up for the lovers of AI and AI Assistants.
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