Be Customer Smart Blog

We're excited to announce the launch of our Bespoke Customer Service Agent (BCS-A) pilot programmes designed specifically for luxury hospitality brands ready to elevate their guest experience through innovative AI solutions. Why BCS-A for Luxury Hospitality? Our AI-powered BCS-As seamlessly blend into your brand identity while delivering exceptional service across multiple touch-points. Each agent is fully customised to reflect your hotel's unique character, communication s

While doing my morning scrolling on LinkedIn for updates I noticed a post by Tianyu Xu on his admiration of how DeepSeek explains the reasoning behind the answer it gives. This prompted me to explore this subject with our AI Customer Experience Specialist – Albertine - designed for Beau-Rivage Genève Hotel demo.   One of the great things about specialised and purpose trained AI Assistants/Agents that certain questions can be explored in depth and the conversation revolves

Think of Bespoke Customer Service Assistants/Agents as human employees. It provides clearer insight. Below is a comparison of the skills...

We've recently noticed that some people try to ask our BCS AI Assistant - the one who focuses on the Be Customer Smart Company and our product which is the BCS-A (Bespoke Customer Service Agent/Assistant) - about pricing for our product. In this regard, we would like to draw the attention of potential clients, researchers, competitors, or simply curious users that since our product is a customised one, the pricing depends on many factors including hotel's size, hotel's se

AI Assistants/Agents or VCSAs designed for hospitality can be beneficial in numerous ways and across different sections of a hotel.

The VCSAs can be employed not only to represent a hotel as a whole, but can also be employed to focus on enhancing a specific area.

In recent days, we've been exploring various AI forecasts for 2025. Generally, we are not inclined towards predictions, as they can stem...

To showcase the conversational capabilities of the BCS-A (Bespokel Customer Service Assistant) we have created a short video illustrating a tester situation where the user is a business traveller going on a business trip to Finland. Things to take from the video: 1) The BCS-A can answer well both general and specific questions. 2) The more context and details the user provides, the more sophisticated and accurate answers he/she receives. 3) The dialogue between the user and

Here is our Christmas gift - a free VCSA Tester or an AI Concierge, specifically put together for you to play with.

To the question of Christmas presents - we have a couple of presents wrapped up for the lovers of AI and AI Assistants.