Be Customer Smart Blog

Definitions: Traditional Concierge Services (Hospitality) Concierge services in the hospitality industry have a rich tradition of being...

Definition of AI Concierge: An AI Concierge can be defined as a technologically advanced, intelligent and personalised assistant,...

Regardless the industry of application text-based AI Assistants (VCSAs) are based on LLMs (Large Language Models) agents. Depending on...

For the purpose of this article and illustrating the capabilities of the Virtual Customer Service Assistant (the VCSA) we have taken the...