Be Customer Smart Blog

AI Assistants: Dos and Don'ts

When it comes to AI Assistants , like any other product or process, there are specific guidelines to follow. In other words, Dos and...

Nov 11, 20243 min read

Claude Sonnet (LLM) and VCSA - 'a Match Made in Heaven'

When it comes to marrying an LLM (Large Language Model) and a VCSA (Virtual Customer Service Assistant) we believe that Claude 3.5 Sonne...

Nov 10, 20243 min read

'How Not To' Series: A Rather Thoughtful AI Assistant

We love Austria. We love mountains. And we love Austrian mountains. That's why it is so upsetting to see Austrian Tourism Authority in...

Nov 8, 20242 min read

'How Not To' Series: an AI Assistant Who Doesn't Assist

The only reason GHotel Hotel & Living Bohum came to our attention was the mention of ' Fritz ' - a virtual avatar that has been claimed...

Nov 7, 20244 min read

'How Not To' Series: Club Med AI Assistant Who Goes in Circles

Club Med, previously known as Club Méditerranée SA, a French travel and tourism operator headquartered in Paris, has recently announced...

Nov 5, 20243 min read

Four Types of AI Concierges - Hospitality

Four types of AI Concierge: dialog interface (no embodiment) – text-based AI Assistants, AI Concierges, AI Agents virtual avatar...

Nov 4, 20242 min read

Key Attributes of AI Concierges - Hospitality

Definitions: Traditional Concierge Services (Hospitality) Concierge services in the hospitality industry have a rich tradition of being...

Nov 2, 20243 min read

Don't Mistaken AI Concierge with a Simple Chatbot

Definition of AI Concierge: An AI Concierge can be defined as a technologically advanced, intelligent and personalised assistant,...

Nov 1, 20241 min read

How to Communicate with AI Assistants

Regardless the industry of application text-based AI Assistants (VCSAs) are based on LLMs (Large Language Models) agents. Depending on...

Oct 29, 20244 min read