Be Customer Smart Blog

Key Attributes of AI Concierges - Hospitality

Definitions: Traditional Concierge Services (Hospitality) Concierge services in the hospitality industry have a rich tradition of being...

Nov 2, 20243 min read

Don't Mistaken AI Concierge with a Simple Chatbot

Definition of AI Concierge: An AI Concierge can be defined as a technologically advanced, intelligent and personalised assistant,...

Nov 1, 20241 min read

How to Communicate with AI Assistants

Regardless the industry of application text-based AI Assistants (VCSAs) are based on LLMs (Large Language Models) agents. Depending on...

Oct 29, 20244 min read

The Tasks an AI Assistant Excels At

When considering Virtual Assistants (the VCSAs ), prioritise attributes such as information, accessibility, friendliness, and...

Oct 18, 20241 min read

The Human Touch of an AI Assistant

One commonly cited drawback of an AI-powered Virtual Assistan t is the absence of a human touch that some believe can only be experienced...

Oct 15, 20242 min read

French Exit of the Old Luxury - Get Ready for the AI Powered Virtual Assistants

Still from the movie 'French Exit (2020) When it comes to luxury hotels, the concept of Old Luxury is akin to Old Money in the realm of...

Oct 14, 20243 min read

'6 Questions You Should Ask a Hotel Virtual Assistant to Get Most of Your Stay'

For the purpose of this article and illustrating the capabilities of the Virtual Customer Service Assistant (the VCSA) we have taken the...

Oct 9, 20246 min read

Luxury Hotels: AI Virtual Assistants vs Luxury Concierge Services

With the rapid development of Artificial Intelligence (AI) in the luxury hotel industry, hoteliers are facing a challenging question: how...

Oct 8, 20242 min read

Maximizing Customer Engagement: The Role of AI in Luxury Hospitality and Cruise Lines

In the world of hospitality, where five-star service and unforgettable experiences are the norm, customer engagement stands as a pivotal...