Be Customer Smart Blog

When considering Virtual Assistants (the BCS-As ), prioritise attributes such as information, accessibility, friendliness, and flexibility. While accessibility and friendliness are crucial, the provision of information and addressing inquiries are the primary functions of an AI Assistant (the BCS-A) . In today's world, easy access to valuable or important to a client information is seen as a new luxury, making AI Assistants (the BCS-As ) integral to this luxurious experience

Still from the movie 'French Exit (2020) When it comes to luxury hotels, the concept of Old Luxury is akin to Old Money in the realm of titles, ownership, and finances. At Be Customer Smart , our perception of ' Old Luxury ' is reminiscent of the ' French Exit' movie (2020), where the main character squandered her own life and that of her family, including her neglected and forsaken son. Don't misunderstand us. We acknowledge certain aspects of the ' Old Luxury ' style, but

For the purpose of this article and illustrating the capabilities of the Bespoke Customer Service Assistant (the BCS-A) we have taken the article written by Steven John on 2 May 2019 titled ' 6 questions you should ask the hotel concierge to get the most out of your stay — and 1 question you should never ask ' and compared the author's statements to today's virtual realities. Here is what has come out of it. 'Concierge' role A still from The Grad Budapest Hotel (2014) movie

With the rapid development of Artificial Intelligence (AI) in the luxury hotel industry, hoteliers are facing a challenging question: how to balance technological advancements while maintaining the timeless luxury experience for their guests. This dilemma requires a strategic approach to ensure that hotels stay current and up-to-date without compromising on the high-end service they are known for. One solution to this challenge is the implementation of Bespoke Customer Servic

In the world of hospitality, where five-star service and unforgettable experiences are the norm, customer engagement stands as a pivotal element that can truly set businesses apart. With the rise of Artificial Intelligence (AI) technologies, the landscape of customer service in luxury hotels and cruise lines is undergoing a remarkable transformation. From personalised recommendations to seamless booking experiences, AI is reshaping the way businesses interact with their custo