Be Customer Smart Blog

When considering Virtual Assistants (the VCSAs ), prioritise attributes such as information, accessibility, friendliness, and...

Still from the movie 'French Exit (2020) When it comes to luxury hotels, the concept of Old Luxury is akin to Old Money in the realm of...

For the purpose of this article and illustrating the capabilities of the Virtual Customer Service Assistant (the VCSA) we have taken the...

With the rapid development of Artificial Intelligence (AI) in the luxury hotel industry, hoteliers are facing a challenging question: how...

In the world of hospitality, where five-star service and unforgettable experiences are the norm, customer engagement stands as a pivotal...