Be Customer Smart Blog

Dialogue interface is a device or program enabling a user to communicate with electronic devices such as a computer, a smartphone or an iPad

The VCSA stands for Virtual Customer Service Assistant, an AI-driven Customer Experience Solution.

The 'brain' of an AI Assistant is the most important component.

Data is facts and statistics collected together for reference or analysis.

We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was a man dressed in traditional attire from that period. Watching both the man and the robot was quite amusing. The robot advanced slowly but steadily, while the man in the vintage carriage encouraged it. Despite the progress and movement, the scene felt peculiar, as if it were some kind of joke. The video posed an intriguing question: ' Can mo

We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The author of the post was Marco Andre, a Global Keynote Speaker. In his post, Marco provided the audience with an answer which we thought was very relevant:   'Now, it's about the questions we ask. Because knowledge, once expensive, is becoming free. Just like the industrial revolution shook the blue-collar world, AI is transforming white-collar wo

We have recently teamed up with our Virtual Customer Service Assistant (The BCS-A) to discuss and figure out critical points of the customer journey for hotel guests where the BCS-A help would be the most valuable. The discussion was based on the information connected to self-service Omena Hotels. Whether self-service or luxury hotels when it comes to booking and staying in hospitality establishments there is a certain 'journey' that each customer undertakes in their dealin

Just some years ago, before the era of Intelligent AI Concierges started, some hotels went with a flow and introduced customer service WhatsApp numbers with humans at the other end. The reason behind it, most likely, was to connect technology and humans. Preferably, keeping humans in the loop. For, a human touch in providing customer services is important. But can humans behind WhatsApp numbers really provide that 'human touch' in a timely and efficient manner? Is this way

When it comes to AI Assistants , like any other product or process, there are specific guidelines to follow. In other words, Dos and Don'ts. The Dos focus on effective practices that benefit customers. while the Don'ts are practices that hinder customer relations. Regrettably, many tech companies providing 'guidance' and services to the hospitality sector lack a deep understanding of hospitality. Consequently, their advice and final products often impede rather than improve t

When it comes to marrying an LLM (Large Language Model) and a VCSA (Virtual Customer Service Assistant) we believe that Claude 3.5 Sonne...