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Be Customer Smart AI Advent Calendar - Day 3: VCSA

  • Writer: Seraphima Bogomolova
    Seraphima Bogomolova
  • Dec 4, 2024
  • 1 min read

Updated: Dec 11, 2024


a young girl in a blue silk dress and a laptop and an advent calendar
An illustration created in Adobe Express; the image generated by Dalle3, based on the prompt by Seraphima Bogomolova. © 2024 ​Be Customer Smart.

Day 3: VCSA


The VCSA stands for Virtual Customer Service Assistant, an AI-driven Customer Experience Solution capable of managing customer inquiries in over 100 languages across multiple electronic channels


The VCSA:


  • is text-based

  • is self-learning

  • is constantly improving

  • speaks more than 100 languages

  • does not hallucinate


When needed, the VCSA can also update reservation information. Generally, it autonomously handles more than 70% of transactions from start finish, greatly reducing the workload of employees involved in client communication.


The VCSA can be integrated into all customer communication channels of a hospitality establishment, including emails, whatsapp numbers, websites, and booking apps.


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