Be Customer Smart AI Advent Calendar - Day 4: Dialogue Interface
Day 4: Dialogue interface Dialogue interface is a device or program enabling a user to communicate with electronic devices such as a...
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Be Customer Smart Blog
Nov 213 min read
AI Assistants - Asking the Right Questions (Hospitality)
We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The...
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Nov 133 min read
Highly Ineffective WhatsApp Human 'Concierges'...
Just some years ago, before the era of Intelligent AI Concierges started, some hotels went with a flow and introduced customer service...
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Nov 113 min read
AI Assistants: Dos and Don'ts
When it comes to AI Assistants , like any other product or process, there are specific guidelines to follow. In other words, Dos and...
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Nov 74 min read
'How Not To' Series: an AI Assistant Who Doesn't Assist
The only reason GHotel Hotel & Living Bohum came to our attention was the mention of ' Fritz ' - a virtual avatar that has been claimed...
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Nov 53 min read
'How Not To' Series: Club Med AI Assistant Who Goes in Circles
Club Med, previously known as Club Méditerranée SA, a French travel and tourism operator headquartered in Paris, has recently announced...
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Nov 11 min read
Don't Mistaken AI Concierge with a Simple Chatbot
Definition of AI Concierge: An AI Concierge can be defined as a technologically advanced, intelligent and personalised assistant,...
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Oct 294 min read
How to Communicate with AI Assistants
Regardless the industry of application text-based AI Assistants (VCSAs) are based on LLMs (Large Language Models) agents. Depending on...
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Oct 272 min read
AI Assistants: Context - a Fundamental Element of Successful Communication
Definitions of Context An online Oxford dictionary describes ' context ' as the situation within which something exists or happens, and...
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