Be Customer Smart Blog

We're excited to announce the launch of our Bespoke Customer Service Agent (BCS-A) pilot programmes designed specifically for luxury...

While doing my morning scrolling on LinkedIn for updates I noticed a post by Tianyu Xu on his admiration of how DeepSeek explains the...

Think of Bespoke Customer Service Assistants/Agents as human employees. It provides clearer insight. Below is a comparison of the skills...

AI Assistants/Agents or VCSAs designed for hospitality can be beneficial in numerous ways and across different sections of a hotel.

To showcase the conversational capabilities of the VCSA (Virtual Customer Service Assistant) we have created a short video illustrating...

Omnipresence in the context of AI Concierges means being always present and attend to a wide range of tasks across the customer journey.

Dialogue interface is a device or program enabling a user to communicate with electronic devices such as a computer, a smartphone or an iPad

We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was...

We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The...

Just some years ago, before the era of Intelligent AI Concierges started, some hotels went with a flow and introduced customer service...