Be Customer Smart Blog

We're excited to announce the launch of our Bespoke Customer Service Agent (BCS-A) pilot programmes designed specifically for luxury hospitality brands ready to elevate their guest experience through innovative AI solutions. Why BCS-A for Luxury Hospitality? Our AI-powered BCS-As seamlessly blend into your brand identity while delivering exceptional service across multiple touch-points. Each agent is fully customised to reflect your hotel's unique character, communication s

While doing my morning scrolling on LinkedIn for updates I noticed a post by Tianyu Xu on his admiration of how DeepSeek explains the reasoning behind the answer it gives. This prompted me to explore this subject with our AI Customer Experience Specialist – Albertine - designed for Beau-Rivage Genève Hotel demo.   One of the great things about specialised and purpose trained AI Assistants/Agents that certain questions can be explored in depth and the conversation revolves

Think of Bespoke Customer Service Assistants/Agents as human employees. It provides clearer insight. Below is a comparison of the skills...

AI Assistants/Agents or VCSAs designed for hospitality can be beneficial in numerous ways and across different sections of a hotel.

To showcase the conversational capabilities of the BCS-A (Bespokel Customer Service Assistant) we have created a short video illustrating a tester situation where the user is a business traveller going on a business trip to Finland. Things to take from the video: 1) The BCS-A can answer well both general and specific questions. 2) The more context and details the user provides, the more sophisticated and accurate answers he/she receives. 3) The dialogue between the user and

Omnipresence in the context of AI Concierges means being always present and attend to a wide range of tasks across the customer journey.

Dialogue interface is a device or program enabling a user to communicate with electronic devices such as a computer, a smartphone or an iPad

We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was a man dressed in traditional attire from that period. Watching both the man and the robot was quite amusing. The robot advanced slowly but steadily, while the man in the vintage carriage encouraged it. Despite the progress and movement, the scene felt peculiar, as if it were some kind of joke. The video posed an intriguing question: ' Can mo

We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The author of the post was Marco Andre, a Global Keynote Speaker. In his post, Marco provided the audience with an answer which we thought was very relevant:   'Now, it's about the questions we ask. Because knowledge, once expensive, is becoming free. Just like the industrial revolution shook the blue-collar world, AI is transforming white-collar wo

Just some years ago, before the era of Intelligent AI Concierges started, some hotels went with a flow and introduced customer service WhatsApp numbers with humans at the other end. The reason behind it, most likely, was to connect technology and humans. Preferably, keeping humans in the loop. For, a human touch in providing customer services is important. But can humans behind WhatsApp numbers really provide that 'human touch' in a timely and efficient manner? Is this way