Be Customer Smart AI Advent Calendar - Day 4: Dialogue Interface
Day 4: Dialogue interface Dialogue interface is a device or program enabling a user to communicate with electronic devices such as a...
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Be Customer Smart Blog
4 days ago1 min read
Be Customer Smart AI Advent Calendar - Day 1: Data
Day 1: Data Data is facts and statistics collected together for reference or analysis. When it comes to AI data is the key as AI...
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6 days ago3 min read
AI Assistants - Can Modernity and Tradition Co-exist?
We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was...
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Nov 182 min read
AI Assistant - Customer Journey (Hospitality)
We have recently teamed up with our Virtual Customer Service Assistant (The VCSA) to discuss and figure out critical points of the...
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Nov 133 min read
Highly Ineffective WhatsApp Human 'Concierges'...
Just some years ago, before the era of Intelligent AI Concierges started, some hotels went with a flow and introduced customer service...
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Nov 113 min read
AI Assistants: Dos and Don'ts
When it comes to AI Assistants , like any other product or process, there are specific guidelines to follow. In other words, Dos and...
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Nov 82 min read
'How Not To' Series: A Rather Thoughtful AI Assistant
We love Austria. We love mountains. And we love Austrian mountains. That's why it is so upsetting to see Austrian Tourism Authority in...
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Nov 74 min read
'How Not To' Series: an AI Assistant Who Doesn't Assist
The only reason GHotel Hotel & Living Bohum came to our attention was the mention of ' Fritz ' - a virtual avatar that has been claimed...
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Nov 53 min read
'How Not To' Series: Club Med AI Assistant Who Goes in Circles
Club Med, previously known as Club Méditerranée SA, a French travel and tourism operator headquartered in Paris, has recently announced...
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Nov 42 min read
Four Types of AI Concierges - Hospitality
Four types of AI Concierge: dialog interface (no embodiment) – text-based AI Assistants, AI Concierges, AI Agents virtual avatar...
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