Be Customer Smart AI Advent Calendar - Day 1: Data
Day 1: Data Data is facts and statistics collected together for reference or analysis. When it comes to AI data is the key as AI...
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Be Customer Smart Blog
Nov 213 min read
AI Assistants - Asking the Right Questions (Hospitality)
We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The...
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Nov 182 min read
AI Assistant - Customer Journey (Hospitality)
We have recently teamed up with our Virtual Customer Service Assistant (The VCSA) to discuss and figure out critical points of the...
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Nov 133 min read
Highly Ineffective WhatsApp Human 'Concierges'...
Just some years ago, before the era of Intelligent AI Concierges started, some hotels went with a flow and introduced customer service...
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Nov 74 min read
'How Not To' Series: an AI Assistant Who Doesn't Assist
The only reason GHotel Hotel & Living Bohum came to our attention was the mention of ' Fritz ' - a virtual avatar that has been claimed...
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Nov 23 min read
Key Attributes of AI Concierges - Hospitality
Definitions: Traditional Concierge Services (Hospitality) Concierge services in the hospitality industry have a rich tradition of being...
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Oct 294 min read
How to Communicate with AI Assistants
Regardless the industry of application text-based AI Assistants (VCSAs) are based on LLMs (Large Language Models) agents. Depending on...
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Oct 181 min read
Tasks an AI Assistant Excels At
When considering Virtual Assistants (the VCSAs ), prioritise attributes such as information, accessibility, friendliness, and...
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Oct 152 min read
The Human Touch of an AI Assistant
One commonly cited drawback of an AI-powered Virtual Assistan t is the absence of a human touch that some believe can only be experienced...
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Oct 143 min read
French Exit of the Old Luxury - Get Ready for the AI Powered Virtual Assistants
When it comes to luxury hotels, the concept of Old Luxury is akin to Old Money in the realm of titles, ownership, and finances. At Be...
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