Be Customer Smart Blog

AI Assistants/Agents or VCSAs designed for hospitality can be beneficial in numerous ways and across different sections of a hotel.

To showcase the conversational capabilities of the VCSA (Virtual Customer Service Assistant) we have created a short video illustrating...

Data is facts and statistics collected together for reference or analysis.

We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The...

We have recently teamed up with our Virtual Customer Service Assistant (The VCSA) to discuss and figure out critical points of the...

Just some years ago, before the era of Intelligent AI Concierges started, some hotels went with a flow and introduced customer service...

The only reason GHotel Hotel & Living Bohum came to our attention was the mention of ' Fritz ' - a virtual avatar that has been claimed...

Definitions: Traditional Concierge Services (Hospitality) Concierge services in the hospitality industry have a rich tradition of being...

Regardless the industry of application text-based AI Assistants (VCSAs) are based on LLMs (Large Language Models) agents. Depending on...

When considering Virtual Assistants (the VCSAs ), prioritise attributes such as information, accessibility, friendliness, and...