Be Customer Smart Blog

Exciting news! Our CEO and founder, Ilkka Huotelin  has been invited as a guest lecturer to GLION Institute of Higher Education  - a...

An AI prompt is the input given to a large language model (LLM) through a generative artificial intelligence (GenAI) platform.

The Virtual Avatar is an AI Concierge enhanced by an avatar, integrating a digital embodiment into interactions with customers.

Once a plan is developed, it is essential for LLM (Large Language Model) agents, on which AI Assistants are based, to evaluate its efficacy.

An essential aspect of LLM agents, on which AI Assistants are based, is their ability to plan tasks effectively.

Memory plays a crucial role in how LLM (Large Language Model) agents, on which AI Assistants are based, operate.

The VCSA stands for Virtual Customer Service Assistant, an AI-driven Customer Experience Solution.

The 'brain' of an AI Assistant is the most important component.

We have recently teamed up with our Virtual Customer Service Assistant (The VCSA) to discuss and figure out critical points of the...

Definition of AI Concierge: An AI Concierge can be defined as a technologically advanced, intelligent and personalised assistant,...