Be Customer Smart AI Advent Calendar - Day 7: Memory

An illustration created in Adobe Express; the image of a girl generated by Dalle3, based on the prompt by Seraphima Bogomolova. © 2024 ​Be Customer Smart.

Day 7: Memory

Memory plays a crucial role in how LLM (Large Language Model) agents, on which AI Assistants are based, operate. It can be categorised into two types:

Short-term Memory: This allows LLM agents to keep track of context within a single interaction, enabling them to follow conversations and respond appropriately.

Long-term Memory: Some advanced LLM agents are equipped with features that enable them to retain information for extended periods and retrieve it during subsequent interactions. This capability enhances personalisation and improves user experience.

Be Customer Smart