AI Optimised CX Management Solution
Be Customer Smart Saas is a leading AI solution and consulting company helping companies boost their business results by optimising their customer experience management and engagement to match better the expectations of their customers.
Our AI Optimised CX Management Solution tells what matters to customers most and what impacts the revenue, so companies can optimally focus their efforts and resources.
We combine our expertise with the latest Artificial Intelligence technologies and solid ethical principles to get the best possible results.
Our focus is on your business and customers.
Everyone agrees that satisfied customers are more loyal and profitable – but few know what really drives satisfaction and how much it impacts the company profitability.
The traditional methods such as surveys or the voice of the customer give only partial answers and are slow and biased as less and less people answer them.
Our AI Optimised CX Management Solution quickly tells you:
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Which touchpoints and KPIs drive the (dis-)satisfaction the most
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What their impact on the NPS and revenue is
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What ideal target values for each KPI would be
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Which customers are at risk of leaving because of the service level they have received
Our proprietary artificial intelligence model does this by taking as inputs your pseudonymised such as:
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Operational data
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Survey data
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Customer purchase data
and analysing it.