AI Optimised CX Management Solution
Be Customer Smart helps companies prioritize and re-align their scarce resources by quantifying the impact of each operational KPI on the business’s financial performance and customer loyalty, allowing them to focus on improvements and innovations that will yield the best results.
Our proprietary AI solution predicts and alerts of future problems and customers at risk of churning, allowing to proactively solve these issues before they become a negative customer experience.
We combine the latest AI technologies and solid ethical principles with our pool of experts who offer services ranging from the initial data assessment all the way through strategizing potential solutions and implementing the change.
Our focus is on your business and customers.
Everyone agrees that satisfied customers are more loyal and profitable – but few know what really drives satisfaction and how much it impacts the company profitability.
The traditional methods such as surveys or the voice of the customer give only partial answers and are slow and biased, since less and less people answer them.
Our AI Optimised CX Management Solution quickly tells you:
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Which touchpoints and KPIs drive the (dis-)satisfaction the most
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What their impact on the NPS and revenue is
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What ideal target values for each KPI would be
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Which customers are at risk of leaving because of the service level they have received
Our proprietary AI model does this by taking as inputs your pseudonymised data such as:
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Operational data
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Survey data
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Customer purchase data
With the help of our AI solution, companies can focus on anticipatory and proactive service delivery instead of reactive service recovery.