AI Optimised CX Management Solution
Be Customer Smart helps companies prioritize and re-align their scarce resources by quantifying the impact of each operational KPI on the business’s financial performance and customer loyalty, allowing them to focus on improvements and innovations that will yield the best results.
We combine the latest AI technologies and solid ethical principles with our pool of experts who offer services ranging from the initial data assessment all the way through strategizing potential solutions and implementing the change.
Our focus is on your business and customers.
Everyone agrees that satisfied customers are more loyal and profitable – but few know what really drives satisfaction and how much it impacts the company profitability.
The traditional methods such as surveys or the voice of the customer give only partial answers and are slow and biased, since less and less people answer them.
Our AI Optimised CX Management Solution quickly tells you:
Which touchpoints and KPIs drive the (dis-)satisfaction the most
What their impact on the NPS and revenue is
What ideal target values for each KPI would be
Which customers are at risk of leaving because of the service level they have received
Our proprietary AI model does this by taking as inputs your pseudonymised data such as:
Customer purchase data