AI Optimised CX Management
Be Customer Smart is a leading AI solution and consulting company helping companies to boost their business results by optimising their customer experience management and engagement to match better the expectations of their customers.
Our solutions tell what matters to customers most and what impacts the revenue, so companies can optimally focus their efforts and resources.
Our focus is on your business and customers. We combine our business expertise with the latest Artificial Intelligence technologies and solid ethical principles to get the best possible results.
Everyone agrees intuitively that satisfied customers are more loyal and profitable – but fewer know what really drives satisfaction and how much that impacts the company profitability.
But the traditional methods such as surveys or the voice of the customer give only partial answers and are slow and biased as less and less people answer them.
Our AI Optimised CX Management solution tells you quickly:
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Which touchpoints and KPIs drive the (dis-)satisfaction the most?
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What is their impact on the NPS and revenue?
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What would be ideal target values for each KPI?
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Which customers are at risk of leaving because of the service level they have received?
Our proprietary artificial intelligence model does this by taking as inputs your pseudonymised:
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Operational data
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Survey data and
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Customer purchase data